* Analyze functional and operational issues reported by the customer with their Oracle EPM/Hyperion environment and provide the solution or workaround on time
* Analyze user requirements to develop, implement, and support Oracle s global infrastructure. * Manage operations and end-user support of Hyperion EPM 11x platform: HFM, ERPi, FDM, Planning, Essbase, Essbase Studio, ODI, and Financial Reports * Troubleshooting integration and data issues across various Hyperion applications and boundary systems * Coordinate operational handover with global support teams * Assist business partners with application issues, configuration, and administration issues. * Proactively monitor and streamline tasks and procedures following company standards * Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives * Establish and perform standard operational policies and procedures * Coordinate monthly/quarterly patching activities with Infra teams * Coordinate and perform monthly deployments/release in collaboration with functional teams * Monitor, analyze, and tune Hyperion system performance as required * Modify/tune existing batch scripts, VB scripts, consolidation/business rules, and Essbase calc scripts * Participate in system testing, data validations, and stress testing of new enhancements/features * Manage daily terminations from Hyperion systems per SOX requirements * Create technical documentation, including data flow charts, system diagrams, formulas, and methods for solving business problems, incorporating infrastructure requirements and interfaces. * Update/create end-user training documents for HFM and Hyperion Planning/Essbase (including forms, grids, Smart View, etc.). * Take on various roles regarding project initiatives while following strict deadlines * Provide business continuity and disaster recovery solutions for the Hyperion environment, including disaster recovery testing, backups, and recovery policies and procedures. * Responsible for improving technical processes and developing new processes to improve Oracle support for customers. * Work with the project manager and customer implementation team to make sure the Hyperion project is on track and there are no technical issues in customer Hyperion environments. * Provide mentoring and cross-training to peers and interdependent team members. * Set up new releases of the Hyperion application in the internal lab environment and devise architecture & standards before these releases become customer-ready. * Collaborate with offshore team members and business customers globally * Customer Management * Ability to understand customer urgency and sensitivity of the problem * Strong Verbal and Written communication skills * Ability to speak confidently and communicate clearly with the customer * Strong Adherence to Process and be process champion
Requirements:
* Knowledge of Hyperion/EPM 11.1.2.4, 11.2.x * Experience with Hyperion EPMA, Workspace, HFM, ERPi, Hyperion Planning, Essbase (BSO/ASO), FDMEE/ODI, Essbase Studio & SmartView is a must. * Hands-on experience with the installation of Hyperion 11.2.x/11.1.2.4 on Linux/Windows OS * Experience with upgrading the Hyperion application from 11.1.2.3 to 11.1.2.4/11.2.x * Experience with Migration of on-premise Planning & HFM application to OCI * Knowledge of Oracle 12c/19c database * Experience with setting up Hyperion application with Oracle Database and management of Oracle DB * Knowledge of WebLogic application server * Performance tuning with Hyperion Planning & HFM * In-depth experience with Migration of Hyperion Planning/HFM/FDMEE from one environment to another * Knowledge of User Management in Hyperion and Integrating them with OID, LDAP and MSAD Server * Hands-on experience and troubleshooting performance issues with Hyperion * Knowledge of Oracle Cloud Infrastructure (OCI) Services like LBaaS, Compute, NSGs, Security List, Gateways * Knowledge of Ansible, Terraform & other Cloud scripting solutions is a plus * Working Knowledge on Linux platform desirable * Customer Support and/or consulting experience preferable * Experience in the use of other Oracle Products * Experience in cloud EPM solutions a big plus * Understanding of HFM consolidation rules, data forms/grids, reports and journals * Expertise in Essbase calc scripting and MaxL batch scripting * Experience with Hyperion clustered environments and VM infrastructure is a plus * Expertise with Hyperion system tools for monitoring, testing, performance tuning, and debugging. * Strong understanding of Windows Server, Active Directory & network technologies is important * Must have a strong desire for process improvement and automation * Manage time efficiently with the capacity to handle multiple tasks concurrently under minimal supervision * Experience with high levels of accountability; demonstrated initiative, innovation, and flexibility * Excellent verbal, written, and interpersonal skills * Must be a team player and be able to build consensus with others team members * Hyperion certification is preferred but not required * Ability to work well in a demanding customer environment and delight customers * Highly motivated and work well as part of a team. Confidence to integrate yourself within an established team * Responsible for ensuring that best practice standards and methods are applied as appropriate * Bachelors Degree in Computer Science, Engineering, MIS, or related experience
Skills (good to have)
Knowledge of ServiceNow, SRs, RFCs, and My Oracle Support will be a plus Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c will be a plus Implementation experience in DRM EPMA to DRM migration for Hyperion 11.1.2.x to 11.2.x
