Systems Analyst 3 - Support

Job Description

- Minimum 6 Years experience as a Oracle database engineer/DBA - Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle. - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, Exalogic,ZDLRA - Experience in Golden Gate - Excellent written and verbal communication skills. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Willingness to work in shifts and on weekends . - Ability to quickly grasp complex technical issues. - Appetite to learn new technologies and constantly improve technical skills. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. - Minimum 6 Years experience as a Oracle database engineer/DBA - Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle. - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, Exalogic,ZDLRA - Experience in Golden Gate - Excellent written and verbal communication skills. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Willingness to work in shifts and on weekends . - Ability to quickly grasp complex technical issues. - Appetite to learn new technologies and constantly improve technical skills. As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.