MAINFRAME - ALM

Provide L2/L3 production support for business-critical mainframe applications. Perform root cause analysis and resolve incidents and service requests within defined SLAs. Handle batch monitoring, job abends, and recovery using JCL and scheduling tools. Carry out impact analysis and implement code fixes or enhancements. Collaborate with cross-functional teams including business analysts, QA, and infrastructure teams. Support CICS online components and transactions, including debugging and performance tuning. Participate in periodic system health checks, audits, and maintenance activities. Follow ITIL-based support processes and maintain documentation for compliance. Coordinate with clients and stakeholders for issue resolution and status updates. Core Skills: Strong experience in COBOL, JCL, VSAM, DB2, CICS. Solid understanding of production support processes and batch cycle. Ability to analyze abends and debug code efficiently. Good problem-solving and communication skills. Experience with tools like File-AID, Abend-AID, Expeditor, CA7/Control-M (or other job schedulers). Desired Skills: Exposure to or experience with integrating mainframe applications with web services (SOAP/REST). Basic understanding of Agile or DevOps methodologies. Experience in Life and Annuity insurance. .