We at Claranet are looking for F&O Finance Functional Professionals who will be involved in all aspects of implementing supporting Dynamics solutions through the project life cycle to go live and ongoing support. You can contribute to Solution Design sessions, help with configuration, help with data migration deliverables, create required interface design and functional design documents, troubleshoot customization, etc. Role- D365 F&O Functional Consultant (Full Time) Office Location – Hitech, Hyderabad - India Working mode – Hybrid/Remote Joining - Immediate/15 days/30 Days Job Responsibilities: Key Responsibilities: Analyse business processes (Finance, PMA) to identify opportunities for improvement Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out-of-the-box functionality as well as custom code You will be the one to identify our customers' requirements and match them with technological capabilities and with Microsoft continuous release plans. Key Competencies: Deep functional knowledge of Microsoft Dynamics 365 Finance and PMA Experience of customized solutions to complex business problems Demonstrable consultancy experience Strong working knowledge of business processes and ER framework Relevant Microsoft certification Excellent documentation and communication skills A logical approach to problem-solving and the structured introduction of change into operational systems Ability to multitask and prioritize Good interpersonal skills Attention to detail Skills Required: Hold 6-8 years of experience within D365 F&O implementation, support Specialized in Finances, PMA, Integration, ER reports Qualified Chartered Accountant / MBA (Finance) desirable Are fluent in English. Strong communication and consulting skills Global Exposure must (Interacting with Global clients/customers) Company Benefits: Group Medical Insurance (including parents' coverage), Group Term Life Policy and Personal Accidental Policy Tax Saving flexible benefits Flexible working hours Statutory Benefits (PF, Gratuity) I also request you to go through our website to learn more about our company, culture, and business: www.claranet.com Please let me know if you are interested or refer any of your friends who meet the role expectations, have the skill set, and are looking for a job. Show more Show less
We at Claranet are looking for F&O Finance Functional Professionals who will be involved in all aspects of implementing supporting Dynamics solutions through the project life cycle to go live and ongoing support. You can contribute to Solution Design sessions, help with configuration, help with data migration deliverables, create required interface design and functional design documents, troubleshoot customization, etc. Role- D365 F&O Functional Consultant (Full Time) Office Location – Hitech, Hyderabad - India Working mode – Hybrid/Remote Joining - Immediate/15 days/30 Days Job Responsibilities: Key Responsibilities: Analyse business processes (Finance, PMA) to identify opportunities for improvement Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out-of-the-box functionality as well as custom code You will be the one to identify our customers' requirements and match them with technological capabilities and with Microsoft continuous release plans. Key Competencies: Deep functional knowledge of Microsoft Dynamics 365 Finance and PMA Experience of customized solutions to complex business problems Demonstrable consultancy experience Strong working knowledge of business processes and ER framework Relevant Microsoft certification Excellent documentation and communication skills A logical approach to problem-solving and the structured introduction of change into operational systems Ability to multitask and prioritize Good interpersonal skills Attention to detail Skills Required: Hold 6-8 years of experience within D365 F&O implementation, support Specialized in Finances, PMA, Integration, ER reports Qualified Chartered Accountant / MBA (Finance) desirable Are fluent in English. Strong communication and consulting skills Global Exposure must (Interacting with Global clients/customers) Company Benefits: Group Medical Insurance (including parents' coverage), Group Term Life Policy and Personal Accidental Policy Tax Saving flexible benefits Flexible working hours Statutory Benefits (PF, Gratuity) I also request you to go through our website to learn more about our company, culture, and business: www.claranet.com Please let me know if you are interested or refer any of your friends who meet the role expectations, have the skill set, and are looking for a job. Show more Show less
About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernization experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernization. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. Duties and Responsibilities Experience in Revenue Cloud is Mandatory Position Overview: As a Salesforce Architect at GIS, you will be responsible for designing and implementing robust Salesforce solutions that meet our business needs. You will leverage your extensive knowledge in integrations, CPQ (Configure, Price, Quote) module, and the new Revenue Cloud module to optimize our Salesforce platform. With at least 10 years of experience, you will play a key role in shaping our Salesforce strategy and ensuring seamless integration with other systems. Additionally, you will support and guide business users in understanding and utilizing the Salesforce platform to its fullest potential, ensuring they are equipped to leverage its capabilities effectively. This is primarily a role to support internal customers (the Claranet Countries that use Salesforce and other GIS platforms), with the possibility of expanding to external facing projects. The Salesforce Team is part of Group Information Systems (GIS) which is a Claranet’s Group function and are responsible for the internal development, maintenance / support and documentation of new and existing functionality related to Salesforce Platform, it’s ecosystem and integrations with other Claranet systems. Key Responsibilities: Design and architect scalable Salesforce solutions, ensuring alignment with business objectives and technical requirements. Lead the implementation of Salesforce integrations with various third-party systems and our custom developed applications. Implement and optimize the new Revenue Cloud module to enhance revenue management and forecasting. Collaborate with cross-functional teams to gather requirements, define technical specifications, and deliver high-quality solutions. Provide technical leadership and mentorship to other Salesforce developers and administrators. Conduct regular system audits and performance tuning to ensure optimal functionality and security. Stay up to date with the latest Salesforce features, best practices, and industry trends. Support and guide business users in understanding and utilizing the Salesforce platform to its fullest potential, ensuring they are equipped to leverage its capabilities effectively. Position Specifications: Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Minimum of 10 years of experience in Salesforce development. Extensive knowledge of Salesforce integrations, CPQ module, Revenue Cloud module, Service Cloud and Sales Cloud. Proven track record of successfully delivering complex Salesforce projects. Strong understanding of Salesforce best practices, data modelling, and security. Excellent problem-solving skills and the ability to work in a fast-paced environment. Salesforce Architect certification(s) preferred. Exceptional communication and interpersonal skills. Fluent in English written and spoken We value experience with Sage HR Benefits Our benefits package is comprehensive and there are specifics that depend on the country, you can count on:Competitive salary Health insurance Professional development opportunities and continuous learning Flexible work arrangements and a supportive work-life balance Show more Show less
About The Role Essential duties & responsibilities Work within a dedicated security engineering function that accelerates the delivery of creative and secure capabilities for cloud products. Design and implement security architectures for cloud-based systems. Build security control framework and generic reference architectures for cloud-based applications. Assist with identifying security requirements to be followed by LoB/Dev teams when building Cloud applications. Perform risk assessment, threat modelling and review existing cloud security architectures to identify potential areas of weakness or need for enhancement. Perform security assessments including threat modelling and security integration. Ensure that security design and controls are consistent with organization's security architecture principals. Align cloud security practices with industry frameworks such as NIST, CIS, and CSA. Develop configuration hardening guidelines for Cloud Services (AWS, Azure, GCP) Provide expertise on encryption, key management, identity and access management (IAM), network security, and other cloud security technologies. Communicate effectively with stakeholders to provide regular updates on cloud security status and issues. Continuously evaluate the cloud security architecture for improvements and to accommodate changing cloud environments, accommodating for scalability, reliability, and availability. Experience in cloud computing technologies, including software-, infrastructure and platform-as-a-service, as well as public, private and hybrid environments. About You Position Specifications IT Experience: 2 -10 yrs 2+ years of Information Security experience in areas of Information/Cloud Security In-depth knowledge of any public cloud technologies (AWS, Azure, Google Cloud Platform) and associated security risks and controls. Demonstrated knowledge of software development processes (SDLC/Agile/Iterative/DevOps) Experience of delivering security solution architecture from end-to-end. Threat modelling using industry standard methodologies (e.g. STRIDE/DREAD) Security architecture assessments for one or more IT systems such as Web, Mobile, APIs/Microservices, Cloud (AWS/GCP/Azure/Oracle) Experience developing Reference Security Architecture and Design Patterns to support proactive and automated controls. A demonstrated knowledge of information security standards, rules and regulations related to information security and data confidentiality and other various security standards and policies. Ability to keep up to date with technology and security. Make informed decision and appropriate adjustments. Good interpersonal and communication skills with the ability to influence at all levels of the organization, while being able to simplify complex topics. Ability to organize, prioritize, and lead multiple deliverables simultaneously across a large, global corporate environment. Familiarity with containerization and orchestration technologies (Docker, Kubernetes, etc.). Experience with Infrastructure as Code (IaC) tools (like Terraform, Ansible). Professional security management certification, such as a CISSP, CISM, CCSP, or similar. About Us About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernization experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernization. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. Working for Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access. But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organize key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organizations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action. Claranet Cyber Security is a world class business unit within Claranet, giving customers access to market-leading information security services spanning, training, consulting, and managed security services. Formed through the combined forces of NotSoSecure (based in US, UK and India), the UK Security Business Unit (previously known as Sec-1), and units in Brazil, France and Portugal. Our work takes us around the world where we speak and provided Hacking Training at top security events such as Blackhat, AppSec, OWASP, Ruxcon Breakpoint, Defcon, HITB, and Bru CON. Our Penetration Testing work feeds into this; we apply our research and share our knowledge through our Hacking Training, white papers and tools. Check out our blog posts on the NotSoSecure website. The team has a strong heritage of penetration testing, consultancy and security training for leading worldwide brands, built on the quality of its technical team and excellent customer service. In recent years the teams have also created a number of new managed security services and has aspirations to grow significantly over a number of markets, including US, Brazil, France and Germany, through sales to existing and new medium and larger enterprise organizations. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Role Summary An advanced skillset position, the Information Security Architect is responsible for assessing and designing security solutions that protect the business but also allow the business to execute and innovate. The Information security architect works closely with many diverse and dynamic teams, including, but not limited to, various silo of Information Security, IT infrastructure, application development, security operations, security audit and end users. This position is also responsible for performing security assessments and partnering with the business to complete security assessments. The Information security architect provides expert guidance for addressing current security issues, perform security architecture assessment, has the foresight to see where the industry is headed and proactively deliver optimal secure solutions. The architect is expected to think like an adversary and identify how solutions should evolve as the threat landscape changes. Individual must possess strong communication and organizational skills, and the ability to guide less experienced coworkers. The architect provides technical leadership to delivery and solution design team members
Job Summary: We are seeking a highly experienced Senior Salesforce CPQ Developer to join our dynamic team. The ideal candidate will have over a decade of experience in Salesforce development, with deep expertise in Salesforce CPQ, and a strong background in integrating enterprise systems using middleware platforms such as MuleSoft, Kafka, and applications like ServiceNow and billing solutions. Job Type: Full-Time | Permanent Experience Level: 10+ Years Key Responsibilities: Design, develop, test, deploy and maintain complex Salesforce solutions tailored to business needs, focused on CPQ and Revenue Cloud Advanced data models. Lead the end-to-end implementation of Salesforce CPQ and Revenue Cloud Advanced, including product configuration, rules, document generation templates, approval processes and related integrations. Architect and implement integrations between Salesforce and external systems using middleware platforms (e.g., MuleSoft, Kafka, SynApps). Collaborate with cross-functional teams to integrate Salesforce with ServiceNow, billing platforms, and other enterprise applications. Ensure code quality, scalability, and performance through best practices and code reviews. Provide technical leadership and knowledge sessions for the team and the business. Participate in Agile/Scrum ceremonies and contribute to sprint planning and retrospectives. Troubleshoot and resolve technical issues across the Salesforce ecosystem. Required Qualifications: 10+ years of experience in Salesforce development, including a heavy background of CPQ. Proven experience with Salesforce Apex, Lightning Components (LWC), and SOQL. Strong experience integrating Salesforce with external systems using MuleSoft, Kafka, SynApps or similar middleware. Hands-on experience with ServiceNow, billing systems, and other enterprise platforms. Deep understanding of Salesforce architecture, governor limits, and security model. Great understanding of algorithms, data structures and memory management. Understand when to use Apex, apply correctly bulkification, understand transaction concurrency and how to use locking syntax. Debug, Test and Deploy Apex. Implement custom APIs and use public APIs. Use IDE tools for development. Salesforce certifications such as Platform Developer I/II, Application/System Architect, Salesforce Certified CPQ Specialist, are highly desirable. Excellent problem-solving skills and ability to work independently or in a team. Preferred Skills: Experience with CI/CD tools and DevOps practices in Salesforce. Familiarity with REST/SOAP APIs and asynchronous processing. Knowledge of Agile methodologies and tools like Jira or Azure DevOps. Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. Working for Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access. But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary The Release and Assurance Admin is responsible for ensuring that upgrades and patches to Claranet products and services are properly released to Claranet customers, as well as that services provided by Claranet meet the expectations and requirements of our customers. This involves working on tasks related to the release process. The role is responsible for monitoring alerts, analysing reports and completing tasks to patch services, carry out maintenance and resolve issues relating to service health. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking an Analyst, with a customer service mindset and understanding of operational methodologies, to become a part of the Service Assurance team; working proactively to maintain service levels on behalf of Claranet customers through event management, service health and housekeeping methodologies. The role will be focusing on release and assurance processes and will contribute to efficiency and effectiveness of those. Objectives and Key Results The Release and Assurance Admin is part of the Customer Support and Service Assurance function. The key objectives will be to: Ensure that the services provided by Claranet are of high quality and meet the needs of customers Collaborate with key stakeholders to ensure that all requirements and agreed service level agreements (SLAs) are met Conduct a release process from testing to quality assurance of products and services Monitor and report on release process and performance of services Ensure that all relevant release and performance documentation and other materials are up to date and accurate Support the development of plans, procedures and policies. Essential Roles & Responsibilities Support the Release and Assurance Analysts with the creation and maintenance of release plans and schedules Support development and implementation release procedures and policies by performing administrative tasks Ensure that task documentation and other materials are up to date and accurate Conduct tasks that support the release process to identify and address any issues or risks Conduct tasks that support reporting on release performance metrics Collaborate with key stakeholders to ensure that all requirements are met Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs) Identify service issues or problems with the services provided, and work with other teams to resolve them. Analyse service data related to the performance of the services provided and identify trends and patterns that may indicate potential issues Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
As a Senior Database Administrator at Claranet, you will play a crucial role in supporting MYSQL, MSSQL, AWS RDS, and Aurora Database platforms. Your responsibilities will include troubleshooting, monitoring, optimizing system performance, database migration, ensuring security, and generating reports. You will be on-call for fourth-line support 24/7 and will automate support activities like backups, patching, and script deployments. Your expertise will also involve guiding customers towards Cloud technologies, PaaS data platforms, and other cloud-native Data Services while ensuring the storage, processing, and quality of customer data. Claranet's primary strategy is to establish enduring, trusted relationships with customers by providing market-leading integrated managed services. We are currently seeking a leader to develop and manage the multi-solutions portfolio that Claranet offers, facilitating cross and up-selling opportunities. As part of the Data and AI practice, you will work alongside experts dedicated to Data-centric offers, supporting customers in their IT and Data transformations. This team collaborates on choosing the right tools and services, building secure and scalable environments, and managing their maintenance. Your role will involve delivering large-scale data migration and modernization projects, managing key strategic customer environments, mentoring other engineers, engaging with key customer stakeholders, conducting workshops, and producing technical content for external use. You will also collaborate with various teams within Claranet, including Customer Experience and Managed Services, Customer Success and Growth, Finance and Corporate Development, and HR and People, to ensure the best service delivery, portfolio development, alignment of targets, and recruitment strategies. In terms of behavioural competencies, you are expected to have a positive mindset towards challenges, be collaborative, supportive, and eager to learn new technologies. You should believe in shared accountability, celebrate success, learn from failures, stay updated on technological trends, and be customer-focused. From a technical standpoint, you should possess expertise in MYSQL, MSSQL, AWS RDS & Aurora, and Postgres database solutions with relevant certifications, manage databases in cloud-native environments, have a working knowledge of Transact SQL, SSIS, SSAS, SSRS, security models, and SQL diagnostic tools, and be proficient in monitoring and managing databases using AWS cloud toolsets.,
About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. In India, we have 130 staff working for different countries. Working for Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package, inclusive of a matching contribution provident fund, Gratuity, Flexible tax saving benefits, healthcare, attractive insurance benefits. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary The Release and Assurance Admin is responsible for ensuring that upgrades and patches to Claranet products and services are properly released to Claranet customers, as well as that services provided by Claranet meet the expectations and requirements of our customers. This involves working on tasks related to the release process. The role is responsible for monitoring alerts, analysing reports and completing tasks to patch services, carry out maintenance and resolve issues relating to service health. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking an Analyst, with a customer service mindset and understanding of operational methodologies, to become a part of the Service Assurance team; working proactively to maintain service levels on behalf of Claranet customers through event management, service health and housekeeping methodologies. The role will be focusing on release and assurance processes and will contribute to efficiency and effectiveness of those. Objectives and Key Results The Release and Assurance Admin is part of the Customer Support and Service Assurance function. The key objectives will be to: Ensure that the services provided by Claranet are of high quality and meet the needs of customers Collaborate with key stakeholders to ensure that all requirements and agreed service level agreements (SLAs) are met Conduct a release process from testing to quality assurance of products and services Monitor and report on release process and performance of services Ensure that all relevant release and performance documentation and other materials are up to date and accurate Support the development of plans, procedures and policies. Essential Roles & Responsibilities Support the Release and Assurance Analysts with the creation and maintenance of release plans and schedules Support development and implementation release procedures and policies by performing administrative tasks Ensure that task documentation and other materials are up to date and accurate Conduct tasks that support the release process to identify and address any issues or risks Conduct tasks that support reporting on release performance metrics Collaborate with key stakeholders to ensure that all requirements are met Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs) Identify service issues or problems with the services provided, and work with other teams to resolve them. Analyse service data related to the performance of the services provided and identify trends and patterns that may indicate potential issues Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers. Working For Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package, inclusive of a matching contribution provident fund, Gratuity, Flexible tax saving benefits, healthcare, attractive insurance benefits. Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary The Senior Database Administrator has responsibility for • Supporting MYSQL, MSSQL, AWS RDS and Aurora Database platforms. This will include: - Troubleshooting - Monitoring - Optimization/tuning of system performance - Database Migration - Security - Reporting • On-Call for fourth-line support 24/7. • Automation of all support activities including backups, patching, and script deployments. • Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. • Ensure the storage, processing, and quality of customer data Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell. The Database Administrator is part of the Data and AI practice. This team is made up of experts dedicated to Data centric offers (Data platform, Data Analytics, IoT, Big Data, Data compliance) who support our customers in their IT and Data transformations. We help customers choose the right tools and services, build highly scalable secure environments, and help them manage the maintenance of those environments. We come up with creative solutions to difficult problems and every engineer gets to have a large direct impact on each of those customers. The team is made up of engineers from all around the country in distributed teams. You can work fully remote or at any Claranet UK office - most people choose a combination of the two. We’ve worked hard to create a remote-friendly culture and believe you can have a big impact no matter where you live. Working in the Data Practice we can offer an environment where you will be surrounded by like-minded, highly technical people. Due to the nature of our business, interesting projects and the possibility to learn and use new technologies are commonplace. We want you to develop and grow as our organization does. Essential duties and responsibilities • You will be expected to deliver large-scale data migration and/or modernisation projects • You’ll support and manage the environments of key strategic customers. • You'll shadow and mentor other engineers to help them resolve complex support issues • You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations • You'll be expected to deliver workshops (either standard or bespoke) to customers • You'll be able to produce new written technical content for external use by our customers • You'll be required to present content to a mixed-skilled audience Teams to collaborate with • Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions • Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. • Finance and Corporate Development – contribute to the budget process for portfolio and propositions development • HR and People – support recruitment and learning and development strategies to develop industry leading product and service offerings. Position specifications Behavioural competencies – organisational and behavioural fit • You have a positive mindset: you're excited by unfamiliar challenges and learning new things • You're collaborative, supportive, and love to help others learn • You believe in shared accountability, celebrating success, and learning from failures • You’re Enthusiastic and eager to learn a wide variety of technologies • You keep up to date on new technologies and trends • Be customer focused and be comfortable talking to customers. Critical competencies – technical fit • MYSQL, MSSQL, AWS RDS & Aurora and Postgres database solutions with up-to-date certifications • Experience managing Databases in cloud native environments such as AWS and Azure. • Good working knowledge of Transact SQL, SSIS, SSAS, SSRS, Security Models and SQL diagnostic tools • Monitoring and managing databases and deployments using AWS cloud toolsets such as Cloudhealth • Working knowledge of Windows and Linux Clustering
About Claranet Founded at the beginning of the dot.com bubble in 1996, Claranet's CEO Charles Nasser envisioned a customer-focused IT business. Over the years, Claranet has evolved from a UK-based Internet Service Provider (ISP) to a leading business modernization expert operating across 11+ countries. Claranet specializes in implementing innovative technology solutions to address significant business challenges faced by its customers. The company is dedicated to understanding client issues, providing swift solutions, and making a lasting impact on their businesses. With a focus on agility, expertise, and modernization, Claranet assists customers in making substantial shifts in their business strategies to achieve financial savings, enhance innovation, and establish resilient operations. Constant investment in employees and cutting-edge technologies ensures that customers have access to top talent and services. In the UK, Claranet boasts a team of over 500 professionals working in various locations including London, Gloucester, Warrington, Bristol, Leeds, as well as remote workers. Working For Claranet Claranet prides itself on prioritizing the well-being of its employees by offering an extensive benefits package that includes a matching contribution provident fund, Gratuity, Flexible tax saving benefits, healthcare, and attractive insurance benefits. As one of the founding members of TC4RE (Technology Community for Racial Equality), Claranet is committed to fostering a more diverse and inclusive workforce by collaborating with other leading UK technology organizations. Our Vision The vision at Claranet is to become the most trusted technology solutions partner renowned for excellence, impactful customer relationships, and exceptional returns for stakeholders. Position Summary The Senior Database Administrator is tasked with responsibilities that include supporting MYSQL, MSSQL, AWS RDS, and Aurora Database platforms. This involves troubleshooting, monitoring, optimizing system performance, database migration, ensuring security, and generating reports. The role also includes being on-call for fourth-line support 24/7, automating support activities, guiding customers towards Cloud technologies, and ensuring the quality and security of customer data. Role Mission Claranet aims to establish long-term, trusted relationships with customers through integrated managed services. The Database Administrator, part of the Data and AI practice, plays a key role in supporting customers with their IT and Data transformations. The team of experts in this practice assists customers in selecting the right tools and services, building secure environments, and managing maintenance effectively. The Database Administrator collaborates with engineers from distributed teams nationwide, offering the flexibility to work remotely or at any Claranet UK office. The focus is on creating a remote-friendly culture where every engineer can make a significant impact regardless of their location. Working in the Data Practice provides an environment surrounded by highly technical individuals, offering opportunities for personal growth and development alongside engaging projects and exposure to new technologies. Essential duties and responsibilities The role involves delivering large-scale data migration and modernization projects, managing key strategic customer environments, mentoring other engineers, engaging with customer stakeholders, conducting workshops, creating technical content, and presenting to diverse audiences. Teams to collaborate with Collaboration with Customer Experience and Managed Services, Customer Success and Growth, Finance and Corporate Development, and HR and People departments is essential for ensuring top-notch service delivery, portfolio alignment, budget planning, and talent development strategies. Position specifications Behavioural competencies are focused on organizational and behavioral fit, emphasizing a positive mindset, collaboration, shared accountability, continuous learning, and customer-centricity. Critical competencies, on the other hand, require technical proficiency in MYSQL, MSSQL, AWS RDS & Aurora, Postgres database solutions, cloud-native environments, Transact SQL, SSIS, SSAS, SSRS, security models, SQL diagnostic tools, cloud monitoring tools, and Windows and Linux clustering.,
As a Release and Assurance Admin at Claranet, your role is crucial in ensuring that upgrades and patches to Claranet products and services are released efficiently to customers, while also guaranteeing that the services provided meet customer expectations. Your responsibilities include monitoring alerts, analyzing reports, and completing tasks related to the release process, such as patching services, carrying out maintenance, and resolving service health issues. Claranet's overarching strategy is to establish enduring, trusted relationships with customers by delivering top-notch, integrated managed services. As an Analyst within the Service Assurance team, you will play a key role in maintaining service levels on behalf of Claranet customers through event management, service health monitoring, and housekeeping methodologies. Your focus will be on release and assurance processes, contributing to their efficiency and effectiveness. In this role, you will collaborate closely with stakeholders to ensure that Claranet's services are of the highest quality and align with customer needs. You will be responsible for conducting the release process, from testing to quality assurance of products and services, as well as monitoring and reporting on release process performance. Keeping all relevant release and performance documentation up to date and accurate will be essential, along with supporting the development of plans, procedures, and policies. Your essential roles and responsibilities will include assisting Release and Assurance Analysts in creating and maintaining release plans and schedules, supporting the development and implementation of release procedures and policies through administrative tasks, and ensuring that all task documentation is current and precise. You will also be tasked with identifying and addressing any issues or risks during the release process, reporting on release performance metrics, and collaborating with key stakeholders to meet all requirements and service level agreements. Furthermore, you will monitor service levels, analyze service data to identify trends and potential issues, and collaborate with teams such as Customer Experience and Managed Services to ensure the continuous improvement of services and customer satisfaction. Join Claranet in its mission to become the most trusted technology solutions partner, delivering exceptional results to stakeholders and making a lasting impact with customers. Embrace the opportunity to work in a dynamic environment where your contributions as a Release and Assurance Admin will be valued and impactful.,
As a Release and Assurance Admin at Claranet, you will play a vital role in ensuring the successful release of upgrades and patches for our products and services. Your responsibilities will include monitoring alerts, analyzing reports, and completing tasks to maintain service health and resolve any issues that may arise. By collaborating with key stakeholders, you will ensure that our services meet the high-quality standards and requirements of our customers. Your role will be integral in maintaining service levels through event management, service health monitoring, and housekeeping methodologies. You will contribute to the efficiency and effectiveness of our release and assurance processes, ultimately building long-term, trusted relationships with our customers by delivering market-leading managed services. Key Objectives: - Ensure high-quality services that meet customer needs - Collaborate with stakeholders to meet service level agreements - Conduct release processes from testing to quality assurance - Monitor and report on release process and service performance - Maintain accurate release documentation and materials - Support the development of plans, procedures, and policies Roles & Responsibilities: - Support Release and Assurance Analysts in creating and maintaining release plans - Assist in developing and implementing release procedures and policies - Maintain up-to-date and accurate task documentation and materials - Address issues or risks related to the release process - Report on release performance metrics - Work with stakeholders to ensure all requirements are met - Monitor service levels and performance to meet SLAs - Identify and resolve service issues by collaborating with other teams - Analyze service data for potential issues and trends Collaboration Teams: You will collaborate closely with the Customer Experience and Managed Services teams to ensure we consistently provide the best service to our customers, monitor their needs proactively, and integrate their feedback into our future portfolio and propositions. Join Claranet in our mission to become the most trusted technology solutions partner, delivering exceptional returns to our stakeholders and making a lasting impact with our customers.,
Job Title: Business Analyst - ITIL Interested Candidates can share their CV to rakesh.koyya@claranet.com Location: Remote Job Type: Full-Time About Us: Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernization experts, who deliver solutions across 11+ countries. The Business Analysis Team is part of Group Information Systems (GIS) which is a Claranet Group function and are responsible for the internal development, maintenance, support and documentation of new and existing functionality related to the business support systems that GIS provides to Claranet’s operating companies. Job Description Position Overview: As a Business Analyst within Claranet’s Group Information Systems department, you will play a crucial role as the interface between the business and the development teams. Leveraging your knowledge and experience of designing solutions in an ITIL-governed IT service management environment, you will primarily support our ITSM-to-ITSM systems integration projects between the Claranet businesses ServiceNow instances and their customers. You will work closely with various departments to gather requirements, analyse business processes and support the implementation of these integration solutions to meet the needs of our organization. Your responsibilities include: Collaboration with business stakeholders to analyse business needs and gather and understand requirements Providing recommendations to streamline and optimise processes and align with the overall Claranet framework, Documenting full requirements, including page layout, fields, and workflows, defining user stories and acceptance criteria. With at least 5 years of experience as a Business Analyst, you will serve as a key connection between business and technical teams by translating technical concepts to business audience and business information to a technical audience. You will manage incoming requests for ITSM integration projects and enhancements. You will perform testing of the deliverables; you will present the solutions to the requesters and facilitate the transition. This role will support internal customers (the Claranet Countries that use ServiceNow and other GIS platforms) as well as working directly with external customers plus responsibilities for stakeholder management and project management. Key Responsibilities: Partner with the ServiceNow and Business Analysis teams to determine the best technical solution to address the requirements that you gather. Understand business needs, analyse, and define priorities in the business context. Maintain comprehensive documentation for configured processes. Assist with the development and delivery of end user training. Provide support and guidance to end-users during the implementation and post-implementation phases. Communicate with stakeholders and update on request status and timelines. Partner with team members to develop project schedules, reports, and documentation. Analyse and evaluate existing business processes and systems to identify areas for improvement. Stay updated with industry trends and best practices to continually enhance business analysis processes. Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed). Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence. Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years’ experience as a Business Analyst, with a minimum of 2 years as an ITIL Business Analyst. Experience of designing solutions for ITSM systems is required; experience with ServiceNow is a plus but not a requirement. A strong understanding of ITIL and its application in a Managed Services environment Excellent problem-solving skills and the ability to work in a fast-paced environment. Exceptional communication and interpersonal skills. Fluent in English, both written and spoken. Benefits Our benefits package is comprehensive and there are specifics that depend on the country, you can count on: Competitive salary Health insurance Professional development opportunities and continuous learning Flexible work arrangements and a supportive work-life balance Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.