Systems Analyst 2-IT

As a System Engineer II (IC2), you will work directly with Oracle Cerner customers, supporting a range of Mainframe Sysplex and LPARs that host hospital environments and regions. Your responsibilities will include managing Batch, Console, and Subsystem activities, monitoring systems, and executing critical tasks such as IPLs, clock changes, disaster recovery (DR) exercises, maintenance events. You will also respond to real-time system alerts (WTORs).This role demands strong troubleshooting skills, effective collaboration with cross-functional teams such as Systems Programmers and Application teams, and timely escalation of issues to meet customer SLAs. Additionally, you will handle ad-hoc production requests and help drive continuous process improvements and automation initiatives.

Responsibilities

As a System Engineer II(IC2), you will be responsible for:

• Day-to-day maintenance of Mainframe systems for Oracle Cerner Customers, supporting various LPARS/hospitals along with Working on job scheduling tools.
• Performing IPL, Console Monitoring, Clock Change, DR and fixing Batch Job abends, as per SLA.
• Timely response to WTOR’s/outstanding response and periodic system checks are critical, to ensure the availability of the system for our Customers.
• You will also support ad-hoc requests like Running, Canceling & Holding Production/Test jobs and bringing CICS/DB2 subsystems up/down based on requirements by closely working with Systems Programmer’s and/or Application Teams.
• Responsibility also includes timely engagement of On-calls for issue mitigation based on SLA’s set.
• This position also requires employees to be working in rotational shifts.
  

Skills and Experience:

• Bachelor's degree in computer science or other relevant fields.
• 3-5 Years of Experience with Trouble shooting Skills. (JCL’s, Spool, CICS/DB2, Tape Issues, Console Message etc.).
• Mainframe batch and console operations along with Job scheduling tools such as CA7/Control-M/Zeke/OPC/ESP.
• Monitor Operating System thresholds (memory utilization, CPU utilization, Spool utilization).
• Problem Solving/troubleshooting with JCL abend(s) and related.
• Skills in identifying and implementing automation/process improvement opportunities.
• Document, brief, and escalate risks and issues; plan and execute mitigation strategies for risks and issues.
• Excellent Customer-facing, written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
  

Qualifications

Career Level - IC2

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