Systems Analyst 2-IT

Role Overview: As a System Engineer II (IC2) at Oracle, you will work directly with Oracle Cerner customers, supporting a range of Mainframe Sysplex and LPARs hosting hospital environments and regions. Your responsibilities will include managing Batch, Console, and Subsystem activities, monitoring systems, and executing critical tasks such as IPLs, clock changes, disaster recovery (DR) exercises, and maintenance events. You will be expected to respond to real-time system alerts (WTORs), demonstrate strong troubleshooting skills, collaborate effectively with cross-functional teams, and escalate issues in a timely manner to meet customer SLAs. Additionally, you will handle ad-hoc production requests and contribute to continuous process improvements and automation initiatives. Key Responsibilities: - Day-to-day maintenance of Mainframe systems for Oracle Cerner Customers, supporting various LPARS/hospitals and working on job scheduling tools. - Performing IPL, Console Monitoring, Clock Change, DR, and fixing Batch Job abends according to SLAs. - Timely response to WTORs/outstanding response and periodic system checks to ensure system availability. - Supporting ad-hoc requests like Running, Canceling & Holding Production/Test jobs and managing CICS/DB2 subsystems with Systems Programmers and/or Application Teams. - Engaging in On-call rotations for issue mitigation based on SLAs. - Working in rotational shifts. Qualifications Required: - Bachelor's degree in Computer Science or other relevant fields. - 3-5 years of experience with troubleshooting skills in JCLs, Spool, CICS/DB2, Tape Issues, Console Message, etc. - Proficiency in Mainframe batch and console operations, Job scheduling tools such as CA7/Control-M/Zeke/OPC/ESP, and monitoring Operating System thresholds. - Problem-solving/troubleshooting with JCL abends and automation/process improvement implementation. - Ability to document, brief, and escalate risks and issues, along with excellent customer-facing communication skills and solid organizational abilities. About the Company: Oracle, a world leader in cloud solutions, uses advanced technology to address current challenges and has a successful history of over 40 years. The company partners with industry leaders in various sectors and promotes an inclusive workforce that offers opportunities for all. Oracle provides competitive benefits, flexible medical, life insurance, and retirement options, and supports community engagement through volunteer programs. The company is committed to inclusivity and accessibility for all employees, including those with disabilities, throughout the employment process.,