System Support Engineer

Job Description

Dev Support Engineer We are looking for a skilled Workday Dev BAU Support Engineer to join our DAMO team. This role involves troubleshooting and maintaining backend applications, managing cloud resources, ensuring security compliance, and supporting automation pipelines. The ideal candidate should have experience with Node.js, Google Cloud Platform (GCP), and security tools, along with a strong problem-solving mindset. Responsibilities Debug and troubleshoot Node.js backend applications using console logs and monitoring tools. Manage and establish secure connections between Node.js applications and GCP using service accounts, SSH, and shell scripting. Work with various GCP resources, including App Engine, Datastore, Cloud Scheduler, BigQuery, and Secret Manager. Monitor and analyze GCP notifications for hosted applications, identifying and resolving issues proactively. Investigate InfoSec vulnerability alerts and leverage GCP Security Command Center for security analysis. Ensure application security by working with tools such as Wiz and Snyk to detect and remediate vulnerabilities. Understand and support CircleCI pipelines for continuous integration and deployment. Work with the NEO platform, including token generation, subscription management, and replaying events. Qualifications Experience: 4+ years of experience in Level 2 or Level 3 technical support, with a strong focus on Workday. Experience in Node.js application development and debugging. Hands-on experience with GCP services, including authentication and resource management. Strong knowledge of CI/CD pipelines, especially CircleCI. Familiarity with security tools such as Wiz, Snyk, and GCP Security Command Center. Ability to analyze and respond to cloud security alerts and notifications. Soft Skills: Excellent problem-solving skills with the ability to analyze and resolve complex issues. Strong communication skills to interact effectively with technical teams and business users. Ability to work independently and as part of a team in a fast-paced environment. Strong documentation skills to ensure knowledge sharing and process standardization.