System Engineer

Job Description

Job Title: Systems & Cloud Engineer (L2) Location: Ahmedabad , Gujarat (Work from Office) Experience: 3 to 5 Years Job Mode: Full-time Notice Period: Immediate to 1 Month Budget up to 6LPA Job Overview: We are seeking a skilled and proactive Level 2 Systems & Cloud Engineer to join our Kochi team. You will be the escalation point for complex technical issues, ensuring prompt resolution and minimal downtime for our global clients, including the US and Australia. Key Responsibilities: Provide advanced technical support for escalated issues from Level 1 via ticketing tools, email, remote sessions, and phone. Troubleshoot and resolve issues related to hardware, software, networking, systems, and cloud infrastructure. Monitor, analyze, and respond to system alerts and incidents to ensure continuous system uptime. Collaborate with NOC, development, and product teams for escalations and root cause analysis. Document all incidents, solutions, and processes in the ticketing system. Technical Skills Required: Strong troubleshooting expertise in Windows environments . Hands-on experience with Active Directory, DNS, DHCP, Office 365, Azure AD , and cloud platforms (especially Microsoft Azure) . Solid understanding of networking protocols , VPNs , firewalls , and security best practices . Working knowledge of virtualization technologies (Hyper-V preferred) . Familiarity with SQL databases and basic scripting . Proficiency in using ticketing systems like Autotask . Show more Show less