System Engineer

Teleperformance (TP)

1 - 2 years

2 - 6 Lacs

hyderabad

Posted:21 hours ago| Platform:

Apply

Skills Required

customer support customer experience management operational support workforce planning forecasting analytical skills contact center

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced System Engineer to join our team. The ideal candidate will have approximately 1-2 years of practical professional experience in a particular area, with a strong background in BPO/Call Centre operations.

Roles and Responsibility

Oversee all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor training programs across the contact center.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.

Job Requirements

Minimum 1 year of experience in a related field.
Strong knowledge of BPO/Call Centre operations and processes.
Excellent communication and leadership skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Experience with system engineering principles and practices.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.