System Engineer - Intune Specialist

Company Description

Multifactor is dedicated to providing optimal IT solutions to its client. Our company offers Remote Technical Support services such as Customer Support, networking management, and other excellent services at affordable prices to help our customers achieve financial and operational success.

Role Details:

Position : System Engineer – Intune Specialist

Joining : Immediate

Experience : 3.0-4.0 Years

Department: 24x7 Remote System Support

Work Mode : Work from Home

Working Hours : 9 Hours, Night Shift

Employment Type : Full-time

CTC : 3.0 – 6.0 LPA

Must-have qualifications :

MDM – Intune Expert

§  Microsoft Entra ID, Active Directory, Defender, Exchange

§  Experience with Endpoint security and management, disaster recovery, 

§  ITSM and ticket management, Inventory management.

Preferred qualifications :

Microsoft Intune

Entra ID (Azure Active Directory)

Microsoft Exchange Online

Microsoft Defender for Endpoint and Office 365 Security

§  Experience with providing technical support for escalated issues, troubleshooting, and resolution in a timely manner.

Job Responsibilities:

This is a full-time role as a System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for :

Microsoft Intune

Entra ID (Azure Active Directory)

Microsoft Exchange Online

Microsoft Defender for Endpoint and Office 365 Security

§  Provide technical support for escalated issues, troubleshooting, and resolution in a timely manner.

§  Implement security best practices and ensure compliance with organizational and client policies.

§  Collaborate with cross-functional teams to streamline IT operations and improve efficiency.

§  Maintain documentation of system configurations, standard operating procedures, and change management.

§  Proactively monitor and recommend improvements for performance, scalability, and reliability.

§  Responds to client inquiries and provides technical support to users.

§  Troubleshoots hardware and software issues.

§  Assists with installation of computer software and operating system updates.

§  Managing and monitoring all installed systems and infrastructure.

§  Installing, configuring, testing, and maintaining operating systems, application software and desktop management tools.

§  Ensuring the highest levels of systems and infrastructure availability.

§  Provide 1st and 2nd level support.

§  Support user efficiency, discover and address application and systems problems.

§  Test web apps and device updates to figure out how desktop challenges are being fixed.

§  Troubleshoot and resolve technical issues related to hardware, software, telecom, and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory

§  24x7 desktop support operations, ensuring seamless delivery of technical assistance to end-users.

§  Troubleshooting complex system issues and implementing effective solutions.

§  Collaborate with cross-functional teams to streamline IT operations and improve efficiency.

§  Maintain documentation of system configurations, standard operating procedures, and change management.

§  Proactively monitor and recommend improvements for performance, scalability, and reliability.