Company Description Multifactor is a provider of managed IT Services domestically and overseas that offers end to end IT Infrastructure solutions including Cybersecurity, 24x7 Technical support, Active Directory, Network management etc. At Multifactor, We strive t o be the go-to tech partner for businesses—trusted, reliable, and always one step ahead. We see a future where IT just works, and businesses focus on what they do best. Role Details: Position : System Engineer Joining : Immediate Experience : 4.0-6.0 Years Department: 24x7 Remote System Support Work Mode : Hybrid Working Hours : 9 Hours Shift Employment Type : Full-time CTC : 4.0 – 6.0 LPA Must-have qualifications : § MDMs – Intune and Jamf § Microsoft Entra ID § Microsoft Exchange and Defender expertise is a plus. § Experience with Endpoint security and management, disaster recovery, § ITSM and ticket management, Inventory management. Preferred qualifications : § Bachelor’s degree in Computer Science, Engineering, Systems Design or related field § Expertise in Intune, JAMF,M365, Azure management is must. § SASE platform experience such as Zscaler, Netskope etc would be a considerable edge. § System Administration and Technical Support experience § Strong communication and interpersonal skills to effectively work in a team and with clients § Experience with backup and disaster recovery solutions, virtualization technologies, and security protocols is preferred § Strong analytical and problem-solving skills, attention to detail, and ability to prioritise and manage multiple tasks Job Responsibilities: This is a full-time hybrid role as a Senior System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for : § Responds to client inquiries and provides technical support to users. § Troubleshoots hardware and software issues. § Assists with installation of computer software and operating system updates. § Managing and monitoring all installed systems and infrastructure. § Installing, configuring, testing, and maintaining operating systems, application software and desktop management tools. § Ensuring the highest levels of systems and infrastructure availability. § Participate in the design of information and operational support systems. § Provide 2nd and 3rd level support. § Liaise with vendors and other IT personnel for problem resolution. § Working with existing suppliers for analyzing the latest available technologies and to advise management on the application of this technology. § Support user efficiency, discover and address application and systems problems. § Test web apps and device updates to figure out how desktop challenges are being fixed. § Install, set up, and evaluate a selection of consumer workstation technology programs. § End user support on all corporate platforms including mobile devices § Support for all MAC/Windows services and applications for desktop § Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards § Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management. § Troubleshoot and resolve technical issues related to hardware, software, telecom, and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory § 24x7 desktop support operations, ensuring seamless delivery of technical assistance to end-users. § Providing technical guidance and mentorship to junior team members. § Troubleshooting complex system issues and implementing effective solutions.
