System Engineer 2

Job Description

Key Responsibilities: Digital Payment Platforms: Provide expert-level support for digital payment platforms, ensuring seamless transactions and resolving payment-related issues promptly. Collaborate with development teams to implement improvements and updates to the payment systems. Web-Based Applications: Monitor and troubleshoot web-based applications to ensure optimal performance and user experience. Diagnose and resolve issues related to application functionality, user interfaces, and system integration. API Integration: Manage and support API integrations with various systems and third-party services. Troubleshoot and resolve issues related to API connectivity, data exchange, and system interoperability. Technical Support: Provide L2 support for technical issues reported by end-users and internal teams. Collaborate with L1 support and development teams to escalate and resolve complex technical problems. Incident Management: Respond to and resolve incidents within defined SLA (Service Level Agreement) timelines. Document and track incidents, providing clear and concise information for analysis and improvement. Collaboration: Collaborate with cross-functional teams, including developers, QA engineers, and IT operations, to ensure effective communication and issue resolution. Continuous Improvement: Participate in ongoing process improvement initiatives to enhance the efficiency and effectiveness of support services. Stay informed about industry best practices and emerging technologies related to digital payments and web applications. Qualifications and Experience: Bachelors degree in computer science, Information Technology, or a related field. 2 to 5 years of relevant experience in supporting digital payment platforms, web-based applications, and API integration. Proficiency in troubleshooting technical issues and providing timely resolutions. Strong understanding of ITIL processes and incident management. Excellent communication skills and ability to collaborate in a team environment. If you are a motivated individual with a passion for technology and a proven track record in supporting digital payment platforms and web applications, we invite you to apply for this exciting opportunity at Narayana Health Limited. Join us in making a positive impact on healthcare through innovative and reliable IT solutions.