System Administrator

Role Overview:-

The System Administrator will be responsible for managing, maintaining, and optimizing the company’s IT systems, applications, and end-user devices. This role requires working in rotational shifts, having strong expertise in Microsoft technologies, desktop and mobile device management, and hardware/software troubleshooting. The ideal candidate will ensure seamless performance, licensing compliance, and smooth collaboration across tools like Microsoft 365, Teams, SharePoint, and other enterprise applications.

Key Responsibilities

1. Software & Licensing Management

• Manage and maintain software licensing compliance for all Microsoft and third-party applications.
• Administer Microsoft 365 suite including Outlook, Teams, Planner, Forms, OneNote, CoPilot, OneDrive, SharePoint, Visio, Power Automate, Power Apps, Excel, Word, PowerPoint, Stream, and MS Project.
• Support installation, configuration, and updates for Adobe Products, Google Chrome, Microsoft Edge, and other desktop software.
• Troubleshoot and support specialized software such as Avaya Softphone, JMP, EndNote, Bartender, SolidWorks, GraphPad, AutoCAD, and Bluebeam.

2. Hardware & Peripheral Management

• Install, configure, and maintain laptops, desktops, printers, projectors, monitors, TVs, Zebra handheld devices, and thin clients.
• Handle troubleshooting and replacement of hardware components and peripherals.
• Ensure Avaya and related telephony devices are operational for seamless call handling.
• Manage timekeeping devices and other connected hardware assets across departments.

3. System Administration & OS Management

• Install, configure, and maintain Windows 10 and Windows 11 operating systems across user devices.
• Perform regular updates, patching, and performance monitoring of systems.
• Maintain system security, access controls, and compliance with organizational IT policies.
• Provide Level 1 and Level 2 support for all desktop and system-related issues.

4. Mobile Device Management

• Oversee mobile device provisioning, configuration, and security under mobile policies.
• Manage mobile approvals, troubleshooting guides, and app deployments.
• Support end-users with corporate applications and connectivity issues on mobile devices.

5. Collaboration & Process Improvement

• Collaborate with cross-functional teams to streamline workflows using Power Automate and Power Apps.
• Create knowledge bases, troubleshooting documentation, and user guides for frequently used tools and processes.
• Assist employees in effectively utilizing digital tools like Teams, OneDrive, and SharePoint to enhance productivity.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a System Administrator or IT Support Engineer role in an International BPO( Voice Campaign).
• Strong expertise in Microsoft 365 ecosystem and Windows OS management.
• Hands-on experience with hardware setup and troubleshooting.
• Familiarity with Active Directory, Group Policy, and endpoint management tools (like ManageEngine or Intune).
• Excellent problem-solving, communication, and customer service skills.

ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations