Customer Support Associate

Job Title: Customer Support Associate

Location: Bangalore, India (On-site)

Company: ContactPoint 360

About ContactPoint 360:

At ContactPoint 360, we are committed to delivering exceptional customer experiences through innovation, empathy, and collaboration. Our Bangalore office fosters a diversified and enriching work culture, where every team member is empowered to grow and contribute meaningfully.

If you’re passionate about providing outstanding service and building strong customer relationships, we’d love to have you on our team!

Role Overview:

We are looking for enthusiastic and customer-focused professionals to join our growing support team. As a Customer Support Associate, you will be the first point of contact for our clients’ customers — resolving queries, providing accurate information, and ensuring an excellent customer experience across all touchpoints.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions via phone, email, or chat.
• Provide timely, accurate, and professional responses to customer inquiries.
• Identify customer needs and offer appropriate solutions or escalate when required.
• Maintain detailed and accurate records of all interactions in the system.
• Meet performance metrics including quality, efficiency, and customer satisfaction.
• Collaborate with team members and cross-functional departments to resolve complex issues.
• Continuously strive to improve customer experience through feedback and best practices.

Requirements:

• Bachelor’s degree or equivalent qualification.
• 0–2 years of experience in customer service, BPO, or a contact center environment (freshers are welcome).
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving and active listening abilities.
• Flexible to work in rotational shifts, including weekends if required.
• Proficiency in basic computer applications and CRM tools.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and continuous learning opportunities.
• A positive, inclusive, and engaging workplace culture.
• Career growth and internal mobility opportunities across global location

ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations