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Sutherland Hiring Non Voice Process (Freshers & Experienced)

Sutherland Hiring Non Voice Process (Freshers & Experienced)

Sutherland

0 - 5 years

2 - 3 Lacs

Navi Mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

Non voice Email Support Typing Speed Non Voice Process International Non Voice Chat Support Bpo Non Voice International Chat Process customer support Communication Skills Written Communication Backend Process English Typing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle
customer queries
related to
refunds, baggage mismatches, lost luggage
, and other travel-related concerns
Respond to customers via
email and chat
, ensuring timely and accurate resolutions
Maintain
high-quality communication standards
and adhere to email etiquette
Achieve
daily resolution targets
Maintain case logs, follow up where required, and ensure customer satisfaction
Collaborate with internal teams to close open cases efficiently

Required Skills:

Excellent
verbal and written communication skills
in English
Strong
email writing skills
with proper etiquette
Ability to handle high volumes of queries in a fast-paced environment
Problem-solving attitude and customer-centric approach
Familiarity with ticketing or travel industry processes is a plus (not mandatory)

Shift & Work Details:

Location:
Work from Office Airoli, Navi Mumbai
Shift Timing:
9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM )
Work Days:
5 days work from office with Sat & Sun fixed week off
Immediate joiners only

Interview Process:

HR Screening
Operations Rounds
SHL Assessment (Email writing & typing )
Documentation & Offer

Travel allowance as per company policy (1750 for one-way opted)
Comprehensive training and onboarding
Exposure to international airline operations
Dynamic work culture and career growth opportunities

Interested can also share resume on syed.muzammil@sutherlandglobal.com

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