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Customer Service Executive

1 - 2 years

2 - 4 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Handling queries, requests and  complaints on Emails
  • Managing Customer Retention via emails
  • Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges
  • Ensuring management and resolution of all customer enquiries within agreed timescales
  • Regular follow-up with branch ops and branch managers for closure

Ensure timely reverts on complaint registered on Emails

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