Role & responsibilities Handling queries, requests and complaints on Emails Managing Customer Retention via emails Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges Ensuring management and resolution of all customer enquiries within agreed timescales Regular follow-up with branch ops and branch managers for closure Ensure timely reverts on complaint registered on Emails
Role & responsibilities Coordinate end-to-end onboarding, Maintain employee records and compliance documentation. Support employee relations and engagement activities, Provide reports, data, and admin support for HRBP tasks.