Surface treatment Manager

Job Requirements

Job Details

To lead and coordinate surface treatment processes — particularly plating — across In-house and vendor operations to ensure consistent quality, process efficiency, and compliance with internal standards. This role aims to improve plating quality, reduce rework/rejections, and support overall production excellence.

Plating Process Oversight:

• Coordinate and monitor plating activities at both in-house and vendor locations to ensure high-quality surface treatment.
• Standardize plating procedures and drive best practices across vendors and internal teams.
• Evaluate plating quality through inspections and performance data; implement corrective actions as required.
• Develop and maintain SOPs for plating process across production units.

Vendor & Inhouse Coordination:

• Establish strong working relationships with external vendors to ensure adherence to plating quality benchmarks and timelines.
• Schedule and coordinate plating activities to align with production planning and delivery deadlines.
• Provide technical support and training to vendors on process improvements and quality standards.

Quality Improvement & Control:

• Identify root causes for plating-related quality issues (e.g. color deviation, peeling, tarnish) and drive systemic solutions.
• Collaborate with the Quality Control team to conduct plating quality audits and ensure compliance with quality standards.
• Define and track plating KPIs including rejection rates, thickness consistency, and surface finish.

Production Integration:

• Work with Planning, midstream, and Downstream teams to ensure plating and Stripping processes are integrated into the overall production schedule.
• Optimize plating turnaround time to support production lead time targets (2-3 days).
• Assist in cost control by improving plating efficiency and reducing chemical/material waste.

External Interfaces

Internal Interfaces

• Approved Plating Vendors & Surface Treatment Partners

• Production & Quality Teams
• Planning & Upstream Teams
• NPD (New Product Development)

Job Requirements

Education

• B SC Chemistry / Bachelor’s degree in Metallurgy, Chemical Engineering

Relevant Experience

• 5+ years of experience in plating or surface treatment roles, preferably in the jewellery, watch, or precision manufacturing industry.
• Hands-on knowledge of electroplating techniques and surface finishing processes.

Behavioural Skills

• High attention to detail and commitment to quality.
• Process-oriented with continuous improvement mindset.
• Effective communicator and team collaborator.

Knowledge

• Strong understanding of plating chemistry and troubleshooting techniques.
• Excellent coordination and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to lead cross-functional communication between production, QC, and vendors.

Key Result area (KRA)

Process Contribution & KPIs:

Process Contribution

Outcome

Performance Measure

Improve Plating Quality

Reduction in plating defects & recalls

% Reduction in plating-related NCs

Coordinate In-house & Vendor Teams

Streamlined plating operations

TAT adherence (%), Quality Score

Reduce Plating Rework/Lead Time

On-time delivery of plated components

Average Lead Time 1 days

Enhance Surface Finish Consistency

Uniformity in color, brightness, adhesion

Thickness/Finish Audit Pass Rate (%)