Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in India
>
Idea Elan
>
Support Specialist

Support Specialist

Idea Elan

3 years

3 - 7 Lacs

India

Posted:5 days ago| Platform:

Apply

Skills Required

support software research communication chat saas resolve documentation service

Work Mode

Remote

Job Type

Full Time

Job Description

Position Type: Full-TimeWork Type: Remote Role

Company Description

We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide.Please visit www.IdeaElan.com for more information.We are looking for a Support Specialist with excellent communication skills and 1–3 years of experience in providing technical or product support. The ideal candidate should be customer-oriented, proactive, and capable of resolving client issues effectively.

Key Responsibilities

Respond to customer queries via email, chat, or call.
Understand the SaaS product to assist clients with their issues.
Work closely with internal teams to resolve technical problems.
Maintain documentation of issues and resolutions.
Ensure timely follow-up and closure of all support tickets.

Required Experience

Excellent written and verbal communication skills.
Customer-first mindset and ability to handle queries professionally.
Basic understanding of SaaS platforms or willingness to learn.
Organized, detail-oriented, and a good team player.
Prior experience in a B2B SaaS company.

Working Hours

This is a full-time remote position that requires availability during 2:00 PM IST – 11:00 PM IST.Skills: b2b,communication,technical support,product support,saas,communication skills,documentation skills,saas knowledge,problem-solving,customer service

More Jobs at Idea Elan

Account Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 5 - 8 Lacs

Account Manager

India

5.0 - 5.0 yrs

Salary: Not disclosed

AI Engineer - Contract Role

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

3.0 - 4.0 yrs

INR 8 - 11 Lacs

Senior SQL Developer

India

4.0 - 4.0 yrs

Salary: Not disclosed

HR Recruiter

Hyderabad, Telangana, India

1.0 - 2.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Idea Elan

Digital Innovation/Consulting

San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Support Specialist