Support Relationship Manager

Job Description

Serve as the primary point of contact for clients for support-related activities Prepare reports on client support trends and satisfaction levels Run weekly operations meetings with clients to discuss support performance and ongoing issues Conduct regular check-ins, client meetings, and performance reviews to assess satisfaction and identify areas for improvement Build and maintain strong relationships with key client stakeholders Maintain and improve customer experience with support services Work with technical support teams to resolve issues efficiently Escalate complex problems and ensure timely resolution Assist with communication for support tickets, including during emergency events Engage with clients at various levels within their organizations, including C-suite executives Act as an internal advocate for clients regarding support-related matters What Youll Need 5+ years of experience in customer support, client relationship management, or a similar role Strong problem-solving skills and ability to manage escalations effectively Excellent verbal and written communication skills Ability to collaborate with cross-functional teams in a fast-paced environment Experience working with enterprise-level clients and senior executives Proficiency in support ticketing systems and reporting tools is a plus Desire to work with a collaborative global team with offices in the USA, Germany, UK, Netherlands, and India Education Bachelor s Degree or equivalent work experience require