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Support Ops Specialist, FBA Support Operations

0 years

0 Lacs

Bengaluru Karnataka India

Posted:4 weeks ago| Platform: Linkedin logo

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Skills Required

support transportation service logistics flow vision consistency evaluation reimbursement research inventory schedule payments onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description Amazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore and Hyderabad. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilities Responsibilities Include Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. A day in the life At FBA Support Operations Includes Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. Basic Qualifications Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commerce Preferred Qualifications 6+ months of customer service experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ - H84 Job ID: A2984187 Show more Show less

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