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Amazon Development Centre (India) Private Limited
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Support Ops Specialist, FBA Support Operations

Support Ops Specialist, FBA Support Operations

Amazon Development Centre (India) Private Limited

6 - 8 years

6 - 8 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Support Services fba Sellers

Work Mode

On-site

Job Type

Full Time

Job Description

Key job responsibilities

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets.

A day in the life

At FBA Support Operations Includes

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets.

Basic Qualifications

Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce

Preferred Qualifications

6+ months of customer service experience

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