Support Manager - Liquidity

YOUR NEW ROLE

• This is a senior technical development/support role within the International Payments team, focused on

  Trade working capital and Liquidity Management.

• There will be ongoing interaction with business stakeholders, both users of the system and product owners, as well as interaction with other technology asset teams.
• The role holder will be exposed to banking trade related products, and in particular relating to Trade and Liquidity management.
• The role of Senior Analyst Engineering will provide critical thinking and a high degree of technical innovation and attention to detail while being recognized as a trusted advisor to the team and stakeholders.
• The characteristics include being versatile, displaying leadership qualities and enthusiasm to take on new problems across the full SDLC, ultimately assisting in moving technology forward.

WHAT YOU WILL BRING

• Total 14+ years with min 8 year exp in leading a team of Application support.
• Solid Experience of leading teams supporting Cat1 / critical production applications.
• Experience of supporting critical applications in Trade working capital and Liquidity management domain.
• Experience in Trade products like Finastra TI+ , TFO , Intellect-LMS and Adaptor Gateways
• Having experience of supporting any of products in Trade like ILC,ELC,IC,EC etc
• Detailed Knowledge in Change /Problem / Incident management.
• Solid Experience of managing recoveries and major issues.
• Effective communicator and who can work under pressure
• Precise Questioning and Answering skills is a must in this role.
• Experience of running Disaster Recoveries / simulations and BCP exercises.

Tools and technologies

• Experience in using ServiceNow for incident, problem management and CMDB. Candidate should have understanding of Incidence governance and production change governance.
• Candidate should be well versed with logging and monitoring tools like Splunk, AppDynamics, DX-APM, Cloudwatch etc.
• Candidate should have experience in traversing Java and Springboot code in GIT and make code fixes in production.
• Candidate should have a good understanding of cloud technologies in both AWS and Azure and should be capable of supporting microservices and 3rd party products in cloud and on-prem environments.
• Candidate should be familiar with following technology elements
• Docker containers
• Kubernetes,
• Kafka,
• MQ,
• Unix Shell scripting
• Control-M
• REST APIs and API gateways like Kong
• Databases like Oracle, PostgreSQL etc.
• Load balancers and API Proxy
• Familiarity with Security tools like CyberArc, Hashicorp Vault, Snyk, Checkmarx etc.

Qualification Requirements

• Tertiary qualification in technology related degree