Support Executive

You will be joining our team as a customer-oriented Support Executive. Your role will involve managing customer inquiries, resolving issues, and ensuring overall customer satisfaction through various communication channels such as phone, email, and chat. **Key Responsibilities:** **Customer Assistance:** - Respond to customer queries and issues promptly and professionally through phone calls, emails, and chat. - Provide accurate information about product features, functionalities, and services. - Resolve concerns effectively to maintain high levels of customer satisfaction. **Issue Resolution:** - Troubleshoot and resolve customer complaints or product-related issues in a timely and efficient manner. - Coordinate with technical support or other departments for complex queries. - Follow up with customers to ensure complete resolution and document outcomes. **Product Knowledge:** - Develop a deep understanding of the company's products and services to provide comprehensive support. - Stay updated on new features, updates, and company policies for accurate assistance. **Documentation:** - Log customer interactions, issues, and resolutions in the CRM or support system. - Maintain records of FAQs and common issues to enhance support efficiency. - Provide reports on recurring issues and customer feedback for product improvement. **Customer Feedback:** - Gather customer feedback and insights to drive continuous product and service improvement. - Share customer suggestions and pain points with the team to enhance service quality. **Key Competencies:** - Patience and empathy in customer interactions. - Ability to multitask and prioritize effectively. - Technical aptitude to learn new products quickly. - Proactive team player with a desire to learn and grow. **Requirements:** - 1-3 years of experience in customer support or a similar role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and quick decision-making skills. - Ability to handle challenging customer situations in a fast-paced environment. - Understanding of Tally is a plus.,