Support Executive - .Net Applications

Key Responsibilities :

- Monitor application performance, availability, and stability.

- Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.

- Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs.

- Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes.

- Maintain technical documentation including issue logs, user guides, and support processes.

- Assist in application deployments, updates, and configuration changes.

- Participate in incident, problem, and change management processes.

- Provide off-hours/on-call support as needed.

Required Skills and Qualifications :

- 2+ years of experience in .NET application support or software maintenance.

- Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting.

- Familiarity with Windows Server environments and IIS configuration.

- Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy).

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Preferred (but not mandatory) :

- Knowledge of REST APIs, XML/JSON, and integration troubleshooting.

- Experience with CI/CD pipelines and version control (e.g., Git).

Skills Required :

- Candidate should be a fast learner

- Must be Hardworking and should have meticulous and organized approach to work

- Should have a positive attitude & should be confident to accept new challenges.

- Multi-tasking attitude, equally comfortable operating from within both the technology & business environments