Support Executive - .Net Applications

Key Responsibilities :

- Monitor application performance, availability, and stability.

- Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.

- Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs.

- Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes.

- Maintain technical documentation including issue logs, user guides, and support processes.

- Assist in application deployments, updates, and configuration changes.

- Participate in incident, problem, and change management processes.

- Provide off-hours/on-call support as needed.

Required Skills and Qualifications :

- 2+ years of experience in .NET application support or software maintenance.

- Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting.

- Familiarity with Windows Server environments and IIS configuration.

- Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy).

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Preferred (but not mandatory) :

- Knowledge of REST APIs, XML/JSON, and integration troubleshooting.

- Experience with CI/CD pipelines and version control (e.g., Git).

Who are we?

We put customer centrix approach and hence we put customer needs at the center of operations and thinking.Stemming from the customer first approach, agility becomes second nature to ensure unparalleled support to our customers.
We put customers needs first, deep dive into the current and possible future needs and provide an innovative and time proof solution.

The three pillars on which we stand on include quality, reliability and customer focus as we strongly believe quality means assured growth for us as well as those who have entrusted us to service their needs.
You can know more about us at https : //www.riteinfotech.com/

Why Join Us?

- Excellent team bonding

- Professional development & career advancement opportunities within Rite Infotech Pvt Ltd

Skills Required :

- Candidate should be a fast learner

- Must be Hardworking and should have meticulous and organized approach to work

- Should have a positive attitude & should be confident to accept new challenges.

- Multi-tasking attitude, equally comfortable operating from within both the technology & business environments

What we give you?