Support Engineer

About The Role Are you a detail-oriented problem solver with a keen analytical mind? Do you enjoy unraveling complex systems and ensuring software runs flawlessly? If so, we have an exciting challenge for you! We are looking for a QA Engineer to join our team and play a key role in maintaining the quality and performance of our Driivz products-a leading platform in the electric vehicle charging ecosystem. As part of our team, you'll be responsible for identifying issues, ensuring seamless functionality, and helping to shape the future of sustainable mobility. Your contribution Respond promptly to customer inquiries in different communication channels e.g. ticketing system, calls, etc. Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer and work closely with Driivz internal teams (R&D, Product, CSM) Escalate issues in a timely manner to a higher support level when needed Maintain a positive and professional attitude towards clients Learn our product inside out to address technical issues in a timely and professional manner. Must have Professional working proficiency in English (Required). Working knowledge of Linux OS. Experience in Cloud-Based Services (e.g. AWS, GCP). Knowledge and previous experience in SQL Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.); Experience in reproducing customers’ issues and leading debug sessions with customers or R&D. Proficiency on Monitoring Tools. Ex – DataDog, Kibana, Prometheus or any other. Work experience in customer support in the tech industry (min. 3 years) Experience working with offshore teams (min. 2 years) Considered an advantage Bachelor’s degree in Computer Science or Engineering Knowledge and previous experience in Zendesk Ticketing system Who Is Gilbarco Veeder-root Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. Who Is Vontier Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com. At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves! Show more Show less