Support Engineer

• As Support Engineer, you and your colleagues will be responsible for analysing and solving incidents and providing support to end users
• You will receive user requests and questions from our customers on a daily basis, these will vary from software issues to failing hard disks or even a network failure
• As our Support Engineer you will handle these issues efficiently, youll answer any question and solve every issue
• You have the technical knowledge and are able to understand the customers requests in order to translate them to viable solutions

What does the job :

• Assemble, configure and install servers in Datacenters
• Offer assistance to customers with problems/malfunctions
• Advise customers on custom servers to fit their requirements Proactively maintain our knowledge base
• Handle and resolve complaints
• Install various OS software (Linux all variations, Windows, BSD)
• Install various control panels (cPanel, Plesk, Direct admin)
• Keep your hardware knowledge up-to-date
• Answer questions about orders
• Proactively inform customers

Who are you :

• Your professional and intellectual ability is at least at the level of a Bachelor's Degree
• You are customer and solution oriented, strong in communication
• You possess extensive knowledge on and experience with various Operating Systems
• You are fluent in both spoken and written English
• You are flexible in regards to working hours (shifts and weekends)
• You are ambitious and eager to learn
• You have a proactive attitude
• You are self-reliant and accurate
• You enjoy advising clients
• You have a strong sense of responsibility