Support Engineer (Dialer & Gateway)

Desktop Support Engineer (with Linux, Telephony, Networking & Security Skills)

Location: NOIDA SECTOR 15
Department: IT Support / Infrastructure
Job Type: [Full-Time / Part-Time / Contract]
Reports To: IT Manager / Systems Administrator

Job Summary:

We are looking for a skilled Desktop Support Engineer with hands-on experience in user support, system configuration, telephony systems (Softphones, Dialers, GSM Gateways), and Linux server administration. The ideal candidate will have a solid grounding in desktop and hardware troubleshooting, basic networking, Kaspersky endpoint protection, and Linux-based server and database operations.

Key Responsibilities
Desktop & User Support:

• Provide technical support for desktops, laptops, printers, and peripheral devices (Windows/Linux).
• Troubleshoot OS, hardware, and software issues, including installation and maintenance of system updates.
• Offer remote support using Anydesk, TeamViewer, or UltraViewer.

Networking & Security:

• Manage basic LAN/WAN configurations including DNS, DHCP, and IP routing.
• Configure and monitor Kaspersky Endpoint Security, manage alerts, updates, and protection policies.

Telephony Systems:

• Configure and troubleshoot Softphones, Auto-dialers, and GSM Gateways (Dinstar, Openvox).
• Integrate telephony systems with CRM platforms.
• Maintain and configure Asterisk-based PBX systems.

Linux & Database Administration:

• Install and maintain Linux servers (CentOS, Red Hat versions 7 & 8, other distributions up to version 11).
• Configure and manage Samba shares and Linux services.
• Install and maintain MySQL Server databases.
• Handle query optimization, replication setup, indexing, and backup/restore operations.
• Perform database health checks and maintenance.

Required Skills & Qualifications:

• Degree or diploma in Computer Science, IT, or related discipline.
• 2–5 years of experience in IT support, system administration, or telecom/CRM integration.
• Experience with Windows and Linux environments.
• Working knowledge of Kaspersky or other endpoint security software.
• Basic to intermediate networking knowledge.
• Hands-on experience with Asterisk, SIP, and GSM Gateways (Openvox, Dinstar).
• Familiarity with MySQL installation, tuning, and backup strategies.

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift
• Morning shift

Application Question(s):

• Dialer & GSM Gateway Knowledge MUST

Work Location: In person