Support Engineer

Apexon

3 - 7 years

13 - 15 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

client support windows support windows troubleshooting linux support desktop support service desk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Windows Support & Service Desk Engineer (EMEA & APAC)

Role Summary

Provide technical support for Windows environments and act as the first point of contact for IT service desk queries across EMEA and APAC regions. Ensure timely resolution of incidents, maintain system stability, and deliver exceptional client support.

Key Responsibilities

Windows Support

Manage and troubleshoot
Windows OS (10/11)
and
Windows Server
environments.
Administer
Active Directory
,
Group Policies
, and
Azure AD
.
Handle patching, updates, and endpoint security.

Service Desk Operations

Respond to and resolve
Level 1 & 2 tickets
via phone, email, and ticketing systems.
Escalate complex issues to Level 3 or specialized teams.
Maintain accurate documentation of incidents and resolutions.

Regional Client Support

Provide remote assistance to users in EMEA and APAC time zones.
Ensure SLA compliance and high customer satisfaction.

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