Support Analyst

Job Description

1+ year of experience working for Customer support, handling minimum of 40+ calls per day Good experience in identifying customer needs and helping customers towards resolution Handled US/other international customers Maintain a positive attitude and calmly respond to customer complaints Proven ability to adapt and work in high stress environments, as per business need Must be willing to work in US rotational shifts Candidates must be willing to work from office all 5 days Team player Career Level - IC0 Oracle Cerner is related to hire a Support Analyst Handling incoming calls from customers promptly and professionally Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference Adhering to predefined communication scripts or guidelines while interacting with customers Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, call handling time, post call work aux Following company policies, procedures, and compliance regulations while performing job duties