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Kiya.ai
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Support Analyst || Linux/Unix

Support Analyst || Linux/Unix

Kiya.ai

5 - 10 years

5 - 11 Lacs

Bangalore Rural Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

L2 Support Shell Scripting Banking Sector SQL Linux Application Support Production Support unix

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi Candidates,

Kiya is hiring for Support Analyst- Unix/Linux

Skills- Support Analyst, Linux, Unix, SQL, Shell Scripting ,L2 Support

Domain- Banking

Exp- 5+ years

Location- Bangalore

Direct Responsibilities

Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using their technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Responsible for UAT/PROD deployment & validation,
Analysing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

To Train new comers for functional and technical knowledge
To improve the application performance
Provide technical leadership and mentoring to junior developers
Collaborate with cross-functional teams to identify and prioritize software features and enhancements

Interested candidates share resume on

singh.nikita@kiya.ai /8928594185

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