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Support Analyst- IT packaging

Support Analyst- IT packaging

BNP Paribas

3 - 8 years

7 - 11 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

vmware sccm vsphere powershell admin studio application packaging it support dns installshield networking technical support active directory wise package studio powershell scripting microsoft windows troubleshooting windows server french dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose

Packagers with working knowledge on packaging, Compliance Test, User Acceptance Tests.

Packager will be responsible for end-to-end packaging and maintaining infrastructure used for packaging.

Knowledge of scripting using PowerShell.

Document troubleshooting procedures.

Responsibilities

Direct Responsibilities

Hands on experience in Windows, Admin Studio, SCCM, scripting & vSphere [Virtual Infrastructure].
Should have good skill with Windows Installer packaging Standards.
Should have Knowledge in MSIX packaging and troubleshooting.
Hands on Experience in Managing End to end packaging activity from technical review until UAT.
Update: Package request for an application that is already packaged (version upgrade, etc.)
New Application: Package request for an application that has never been Packaged including both simple and complex packages.
Rework: Package modification request following UAT
Knowledge on PowerShell Scripting.
Responsible for clean-up actions on SCCM and Virtual Infrastructure
Experienced in Windows Installer technology including Repackaging, Application customization, SCCM Software Distribution and Deployment.

Contributing Responsibilities

Responsible for creating End-to-End Packaging request.
Should be able to deliver the package within Agreed SLA.
Should be able to adopt new Technologies like MSIX and Intune.
Maintain High Quality of deliverables.
Remediate Issues discovered during UAT.
Work to existing systems processes and standards, under the guidance of SME and Team Lead.
Work with the application owner to resolve any issues identified with requirement.
Daily reporting on the status of request owned.

Technical & Behavioral Competencies

Technical Tools:

SCCM, Admin Studio, Repackager, VMware

Scripting:

PowerShell

Operating System:

Windows 10 & 11.

Hands on knowledge of creating all kinds of packages.
Maintain version control of application packages.
Ability to identify and address security vulnerabilities in packaged applications, ensuring compliance with organizational security standards.
Establish and maintain a test VM environment to simulate real time deployment scenarios.
Ready to work in shift [no night shift], on call and holiday support.

Specific Qualifications (if required)

Knowledge in FRENCH will be an added advantage.

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Client focused

Creativity & Innovation / Problem solving

Critical thinking

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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