Support Analyst – Baxter

Schneider Electric

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

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Skills Required

support planning troubleshooting documentation training communication testing deployment reports metrics technology sap oracle erp integration service management jira inventory development collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Support Analyst – Baxter - Prophet Application CoE Location: Bangalore, India Job Summary: We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application. The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance. This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment. Key Responsibilities: Provide first-level support for the Baxter planning - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems. Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions. Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team. Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements. Conduct training sessions for users to ensure optimal usage of the Baxter planning - Prophet application. Facilitate communication between users and technical teams to ensure timely resolution of issues. Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users. Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements. Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field. Proven experience in application support, preferably with Baxter planning, Prophet, SAP / Oracle ERP Integration applications. Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Baxter planning, Inventory management, ERP, SAP Oracle experience is mandatory. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and inclusive work environment. Show more Show less