Support Analyst

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Role Description:

• Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams.
• Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion.
• Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget.

In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.

Primary Responsibilities:

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
• Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
• Collaborate with team members to ensure deliverables are met.
• Participate in simple solution design, configuration, testing and documentation activities, as applicable.
• Flexible work hours to support 24/7 client coverage.
• (Some positions may require a different working pattern).
• Always communicate with stakeholders/partners in a competent and professional manner.
• Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting.
• Communicate client satisfaction and plans to resolve any major outstanding issues to management.
• Resolve client issues with Confluence software solutions.
• Ensure that all client opportunities and issues are addressed in a timely manner.
• Manage deployment of custom work and/or deliverables.
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions.
• Other duties as assigned.

Qualifications:

• Bachelors degree with a focus on Computer science, business systems or IT related degree preferred.
• 0-2 years of experience within FinTech, Software and IT related businesses.
• Essential Skills.
• Basic skills in scripting.
• Strong data analysis skills.
• Ability to communicate in English both verbally and written.
• High creativity with the ability to solve complex business problems.
• Ability to learn independently and work with a high degree of autonomy.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Excellent organizational and communication skills.
• Ability to multitask, strong attention to detail, self-motivated willingness to take initiative.
• Ability to work more than 40 hours per week based on client demands.
• Ability to work weekends and holidays as needed.
• Ability to travel as needed.
• Knowledge of all company policies and procedures.
• Increased level of responsibilities, as value-added team member.
• Collaborative working style that values team success over personal accomplishments.
• Act in accordance with and is an ambassador of our company values Integrity, Imagination, Discipline and Service.
• Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

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Education

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