Support Analyst

Position Purpose

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

L2 Production support activity using Unix, SQL, Scripting

Understanding of Application architecture.

Deployments of the application on Production environment.

Daily health check reporting and Active Monitoring.

Knowledge on monitoring tools such as Autosys will be an added advantage.

Good to have knowledge of shell scripting

Contributing Responsibilities

Responsible for Incident/Change/Problem Management.

Responsible to drive meetings for Support related Activities.

DevOps improvement

Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments

Coordinating Responsibilities

Train other team members and Jr. Resources on functional and technical topics.

Responsible for Incident/Change/Problem Management.

Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies

Technical Skills

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Mandatory Skills:

Unix

SQL

Oracle

Scheduling: Autosys (appreciated)

Monitoring: Dynatrace (appreciated)

Method: ITIL

Behavioral Competencies

-Proactive

-Autonomous

-Communication

-Service oriented

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

BehaviouralSkills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills:(Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications(if required)