Supply Chain & Operations Lead

Supply Chain & Operations Lead

About The Role

Core Responsibilities

• Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns/reverse logistics efficiently.
• Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure smooth customer experience.
• Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors.
• Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability.
• Manage quick commerce logistics and operations.
• Set up dark stores and warehouses for storage and fulfillment.
• Onboard relevant partners to improvise, scale, and build logistics and supply chain for both marketplace and quick commerce Order Fulfillment Rate (% of orders shipped/delivered within SLA)
• Return Rate (especially due to delivery delays, damage, or wrong item)
• Inventory Turnover Ratio (how quickly inventory is sold and replaced)
• Average Delivery Time (by region or pin code)
• Logistics Cost per Order (as % of GMV or per item basis)
• Vendor SLA Adherence (timely dispatch, quality checks, packaging compliance)
  

Desired Qualifications

• B.Tech, Bachelor's degree; MBA preferred.
• 4-7 years' experience working in supply chain and operations within e-commerce marketplaces or companies.
• Strong experience working with logistics partners, warehousing solutions, and setting up dark stores.
• Strategic thinker with strong analytical and execution capabilities.
• Creative problem solver with a passion for innovation and continuous improvement.
  

What's In It For You

• High-ownership role in a fast-paced environment.
• Opportunity to work closely with founders and a passionate team in building a category-defining business.
• Competitive salary and ESOPs for wealth creation.
• Fast career growth and appraisals.
• Dynamic and collaborative culture - no hierarchy or politics.
• Health insurance coverage.