Supplier Relationship Manager - FMCG

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Job Title

Supplier Relationship Manager - FMCG | MAF Retail | India Head Office

The SRM Manager is responsible for fostering and developing a structured long term approach to effectively manage and build a mutually beneficial relationship with all suppliers in order to reduce cost of doing business, foster business development, continuously improve operations, and accelerate innovation.

Responsibilities:

• Cascade strategic organizational priorities to suppliers and MAF countries simultaneously.
• Compile and group existing suppliers, based on their performance, importance, and other pre-defined KPIs.
• Develop and implement KPIs and establish tracking mechanisms to measure and monitor existing supplier performance against the defined KPIs.
• Develop and implement a supplier incentive program to reflect recognition and appreciation for outstanding existing suppliers.
• Develop and implement the supplier evaluation process to assess capabilities, quality, and reliability, ensuring alignment with organizational goals & Priorities.
• Foster strong and strategic relationships with key existing suppliers through regular communication and collaboration.
• Identify specific risks that may impact the successful operation of supplier relationships, including supply chain disruptions, quality issues, and geopolitical uncertainties.
• Develop preventive measures and contingency plans to address and manage identified risks.
• Establish guidelines for escalation, mediation, negotiation, and other processes related to the relationship with existing suppliers.
• Implement processes for continuous improvement in existing supplier performance, fostering innovation and efficiency gains.
• Conduct supplier surveys to identify areas for enhancement and drive improvements in collaboration with existing suppliers and relevant countries.
• Implement Relationship Enhancement Programs to foster collaboration and identify opportunities for expanding relationships, assessing mutual benefits, and evaluating the feasibility of collaboration on additional projects.
• Implement strategies to prevent recurring issues and maintain positive working relationships.
• Provide regular reports to internal stakeholders on the status of existing international supplier relationships, highlighting achievements and areas for improvement.
• Develop playbook and scorecard for new suppliers to measure their relevance to MAF business in specific countries.
• Onboard newly approved suppliers into the organization.
• Communicate new relevant suppliers with the countries.

Minimum Qualifications/education

• Bachelor’s degree in business administration or relevant to the role
• Minimum 2 years in Account management or related customer care function.
• Preferably 2+ years in the retail business or closely related industry.
• Ability to develop & strengthen relationship between teams and suppliers.
• Good Convincing and negotiation skills.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.