Supervisor - IT Employee Services

Careernet

8 - 12 years

20 - 25 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

team management service delivery performance management people management tech support performance optimization itsm sla tat performance appraisal leadership coaching itil stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Skills:

Roles and Responsibilities:

Supervise and coach IT team members to drive performance, development, and career growth.
Foster a collaborative environment that encourages innovation, optimization, and automation to support strategic initiatives.
Align with stakeholders on vision, strategy, and initiatives for IT employee services.
Build and maintain strong customer relationships across business groups, handling escalations effectively.
Motivate employees while applying Koch's culture framework through coaching and mentoring.
Develop, monitor, and review team/individual performance to meet service level commitments.
Drive cultural initiatives within the team, ensuring process adherence and change management.
Track and maintain key performance measures to improve business strategies proactively.
Engage in strategic planning and provide thought leadership for team growth and operational excellence.
Promote best practices across IT, sharing knowledge and experiences with peers and leaders.

Skills Required:

People Management & Leadership
Service Delivery Management
Team Management & Coaching
Technical Support Management
Stakeholder Management & Relationship Building
Performance Management & Appraisal
SLA/TAT Management
ITIL & ITSM Practices
Performance Optimization
Leadership Coaching & Talent Development
Strategic Planning & Change Management

Education:

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