Supervisor, Fulfillment Operations

Smart

2 - 5 years

5 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

order management erp process improvement senior manager finance manager finance operations order processing continuous improvement operations sales support salesforce crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervises a team of specialists in the execution and support of Smartsheet s 24X6 fulfillment support operations

Manage day-to-day Order to Fulfillment processes for assigned worldwide time zone(s) supporting Smartsheet s 24x6 operational support strategy
Act as point of escalation and resolution for sales assisted order issues on assigned time zone(s)
Work to maintain fulfillment operations target of 98%+ accuracy across all sales assisted subscription transactions
Act as key contact for Sales, Deal Support, Deal Desk, Field Systems, Enterprise IT, for all queries and escalations
Lead, mentor, and motivate a team of order fulfillment specialists, fostering a culture of accountability and continuous improvement.
Conduct regular one-on-one meetings, performance reviews, and training sessions to support team members professional growth.
Ensures Fulfillment team members understand and adhere to key SOX controls through individual coaching and clear documentation
Assists with reporting in order to measure performance to Operational Key Results
Be a key contributor to driving system improvements to reduce dependencies on manual activities
Other special projects as requested
Perform other duties as assigned

You Have:

Expert knowledge of Salesforce CRM
Strong ERP systems experience, specific Netsuite Experience a plus
4+ Years Sales Support and/or Order Management experience
2+ Years Supervising an Order Management or Sales Support team
Experience working collaboratively with internal and external stakeholders virtually
Experience with process improvement and continuous optimization
Experience influencing and bringing team members and partners along to create and implement solutions
Experience working in a deadline driven environment with priority on company standards for timeliness, application of company policy, completeness and accuracy
Legally eligible to work in India on an ongoing basis
Fluency in English is required

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