Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Conduent
>
Supervisor, Customer Experience

Supervisor, Customer Experience

Conduent

2 - 6 years

3 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

quality analysis technical support quality assurance call monitoring customer experience process training project management team management quality control customer service team handling training quality monitoring team leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

More Jobs at Conduent

Transaction Processing Associate IV

Visakhapatnam, Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Transaction Processing Associate III

Visakhapatnam, Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Tactical Buying Services I

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Early Career Professional-E

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Customer Experience Associate II

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Conduent

IT Services and IT Consulting

Florham Park New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Supervisor, Customer Experience