Submission Processor/Process Manager

Submission Processors

Key Responsibilities

Submission intake and workflow preparation

• Verify service tier, turnaround, word count, and customer instructions for original submissions and re-works.
• Run automated macros for file integrity and conversions, as needed
• Enter accurate due dates, word counts, and workflow flags to ensure downstream tasks inherit correct data.
• Escalate missing files or unclear instructions to Customer Service
• Diagnose touch-ups or complaints based on internal guidelines, determine whether a quick revision or full re-edit is needed, and re-route accordingly.

• Assigning and

   

  workload management

• Monitor the live editor queue and capacity dashboard; route jobs to the open editor pool or directly to named specialists.
• Re-assign unclaimed or overdue tasks, balancing speed and subject-area fit.
• Coordinate with Team Managers during surge periods (holidays, etc.) to secure coverage.
• Track key assigning KPIs: claim time, editor utilization, and percentage of jobs needing manual reassignment.

• Communication hub

• Document clear instructions/notes for downstream teams and send system alerts when needed.
• Liaise with editors, QC, translators, and Customer Service to resolve routing or file issues promptly.

• Process improvement

• Log recurring setup or assigning issues, recommend automation or SOP updates, and share best practices with the Processing team.
• Actively identify opportunities to improve service TATs being offered to customers

Requirements

• Bachelor’s degree in any field
• 1-3 years of experience in academic publishing, BPO, or other high-throughput operations role.
• Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes
• Working knowledge of MS Office tools; familiarity with LaTeX or XML is a plus.
• Strong comprehension skills, attention to detail, and ability to balance speed with accuracy.
• Comfortable multitasking and meeting strict turnaround SLAs in a global team environment.
• Maintaining a positive frame of mind while dealing with high pressure situations

Role:

Content, Editorial & Journalism - Other