Submission Processors will be the first touchpoint for every manuscript in AJEs Editorial Operations division. They shall play a pivotal role in keeping AJEs Editing pipeline flowing smoothly, protecting deadlines, quality, and customer satisfaction from the very first step. Set up new (original) submissions and returning (re-work) jobs, confirm that all information is complete and accurate, apply the correct workflow flags, and channel each task to the right editor or quality reviewer. Submission Processors shall be responsible for on-time delivery to customers, and a well-executed hand-off keeps turnaround times (TAT) tight and ensures editors focus on editing rather than administration. Key Responsibilities Submission intake and workflow preparation Verify service tier, turnaround, word count, and customer instructions for original submissions and re-works. Run automated macros for file integrity and conversions, as needed Enter accurate due dates, word counts, and workflow flags to ensure downstream tasks inherit correct data. Escalate missing files or unclear instructions to Customer Service Diagnose touch-ups or complaints based on internal guidelines, determine whether a quick revision or full re-edit is needed, and re-route accordingly. Assigning and workload management Monitor the live editor queue and capacity dashboard; route jobs to the open editor pool or directly to named specialists. Re-assign unclaimed or overdue tasks, balancing speed and subject-area fit. Coordinate with Team Managers during surge periods (holidays, etc.) to secure coverage. Track key assigning KPIs: claim time, editor utilization, and percentage of jobs needing manual reassignment. Communication hub Document clear instructions/notes for downstream teams and send system alerts when needed. Liaise with editors, QC, translators, and Customer Service to resolve routing or file issues promptly. Process improvement Log recurring setup or assigning issues, recommend automation or SOP updates, and share best practices with the Processing team. Actively identify opportunities to improve service TATs being offered to customers Requirements Bachelor’s degree in any field 1-3 years of experience in academic publishing, BPO, or other high-throughput operations role. Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes Working knowledge of MS Office tools; familiarity with LaTeX or XML is a plus. Strong comprehension skills, attention to detail, and ability to balance speed with accuracy. Comfortable multitasking and meeting strict turnaround SLAs in a global team environment. Maintaining a positive frame of mind while dealing with high pressure situations Role: Content , Editorial & Journalism - Other

At American Journal Experts (AJE, powered by MPS), we help researchers successfully communicate their work through trusted author-oriented solutions to overcome the barriers to the manuscript preparation process. We are actively recruiting Quality Control Inspectors (QCIs) with field-specific expertise. QCIs execute and advise on quality control strategies by monitoring English language quality in academic manuscripts to ensure that our output and systems are achieving AJE standards. They monitor and provide feedback on contractor quality and exercise judgment on contractor adherence to AJE quality standards. QCIs utilize the latest technology supplied by AJE to support high-efficiency, target-quality edits. QCIs support a dynamic and evolving part of AJE operations. How to apply: To know more about the job description kindly share us your Resume/CV at https://americanjournalexpertsaje.applytojob.com/apply/SFpPyMVT4t/Language-Editing-Quality-Control-Inspector-Mumbai This job is on-site in Mumbai, India. This is not a remote position. What QCIs deliver: Above-and-beyond service to meet our customers needs Timely completion of QC edits to ensure quick return to customers QC edits that meet internal quality standards and product specifications Clear communication with managers and process stakeholders