Strategy Enablement Manager

About TELUS Digital:

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000+ team members and delivery centers across 25 countries in the Americas, Europe, and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Overview

Key Responsibilities

• Monitor and report on the performance of strategic initiatives, providing regular updates to senior leadership
• Provide analytical insights and recommendations based on strategic initiatives and business performance data
• Conduct comprehensive market research and analysis to identify industry trends, competitive landscape, and market opportunities, providing insights and recommendations to inform strategic decision-making
• Support projects with low to moderate complexity, business impact, and risk.

Core Competencies

• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Leadership Competencies

• N/A No people management accountabilities

Functional Competencies

• General understanding of the digital BPO landscape and industry best practices
• Knowledge of strategic planning tools and methodologies
• Excellent strategic thinking and analytical skills
• General financial acumen
• Ability to manage multiple priorities in a fast-paced and ambiguous environment
• General understanding of project management principles, methodologies, best practices, and tools
• Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information

Qualifications

• 3+ years of experience in strategic planning
• Bachelors degree in Business, Finance, or related field
• B2+ oral and written English

Industry Type: BPM/BPO

Education

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