We are looking for an experienced and Strategic Enterprise Account Manager with a knack for building deep customer relationships and driving incremental business within existing Freshworks customers by delivering value. The ideal candidate should have a consultative sales approach, a proven track record in growing and onboarding clients, and polished presentation skills.
This person must embody the behaviors of a high-performance sales culture, specifically managing a strong pipeline of business opportunities and consistently delivering results against quota, while ensuring the best possible sales experience for customers. We seek a self-starter with a growth mindset, someone who is eager to learn, adapt, and thrive in any situation. The candidate should be prepared to develop and execute account plans, consistently meet revenue targets, and bring a strong can-do attitude in an agile environment. Additionally, the Account Manager must possess both sales and technical expertise, with the ability to engage effectively across CXO-level stakeholders, technical teams, and operations staff. The role demands an analytical thinker who excels in fast-paced, dynamic environments and demonstrates exceptional communication and presentation skills.

Responsibilities (What youll be expected to do):

Become a go-to expert on the Freshworks platform and help customers expand their use of our cloud solutions.
Drive growth within existing accounts through upsell and cross-sell opportunities, consistently meeting or exceeding revenue targets.
Lead value-driven conversations with C-Level executives and decision makers, showcasing the real business impact of Freshworks.
Build and execute account plans designed to maximize both revenue growth and customer success.
Partner closely with internal teams Account Managers, Customer Success, Implementations, Billing, Support, and Deal Desk to ensure seamless customer experiences.
Take ownership of large, complex enterprise deals, collaborating with cross-functional teams through to closure.
Navigate complex sales cycles and negotiate win-win agreements that are rooted in value-based selling.
Consistently exceed pipeline, activity, and revenue goals while maintaining a 4x healthy pipeline.
Use account insights and sales data to refine strategies and identify opportunities for expansion.
Help customers identify industry-relevant use cases and educate them on achieving measurable business outcomes.
Build long-term strategic partnerships with key accounts, ensuring high levels of customer satisfaction.

Qualifications

10+ years of software sales experience (overall).
Experience in upselling & cross-selling in the region (farming).
Consultative sales skills and ability

More Jobs at freshworks

Associate - Product Adoption

chennai

1.0 - 4.0 yrs

INR 3 - 6 Lacs

Senior SOC Analyst (AI Analyst & Automation Engineer)

chennai

2.0 - 6.0 yrs

INR 4 - 8 Lacs

Staff Product Designer

bengaluru

2.0 - 6.0 yrs

INR 4 - 8 Lacs

Senior Account Executive - Inside Sales

chennai

3.0 - 7.0 yrs

INR 5 - 9 Lacs

Senior Account Executive - Inside Sales (Inbound - North America)

bengaluru

3.0 - 7.0 yrs

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

freshworks

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Strategic Enterprise Account Manager