Account Manager

• Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs.
• Build and maintain strong, long-lasting client relationships.
• Regularly update clients on project progress, deliverables, and challenges.

Project Coordination

• Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery.
  
• Oversee project timelines, budgets, and deliverables to ensure they align with client expectations.
  
• Proactively identify and resolve project issues, providing solutions to keep clients satisfied.
  

Sales and Upselling

• Identify opportunities to upsell additional services or solutions to existing clients.
  
• Work closely with the sales team to onboard new clients and ensure a smooth transition.

Performance Monitoring and Reporting

• Track project KPIs and ensure goals are met.
  
• Provide detailed reports on project progress, client satisfaction, and financial metrics.

Strategic Planning

• Develop and execute account strategies to retain and grow client accounts.
  
• Participate in strategic discussions to align client goals with SimplSoofferings.

Requirements

• Education: Bachelordegree in Business Administration, Marketing, or a related field.

Experience:

• Skilled in account management, client servicing, or a related role in an eCommerce or digital agency.
  
• Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus.

Skills:

• Excellent communication, negotiation, and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Proficiency in project management tools (eg, Asana, Trello) and CRM software.
  
• Analytical mindset with the ability to interpret data and provide actionable insights.

Benefits

• Competitive salary with quarterly incentive-based growth opportunities.
  
• Full-time role with a 5-day working week.
  
• No contractual bonds, providing freedom and flexibility.
  
• Opportunity to work in a fast-paced startup environment, enabling rapid professional growth.
  
• Be part of a vibrant team that values creativity and innovation.