Strategic Account Mgr - IT Solution sales Auto/Manufacturing clients

• QualityKiosk is

  looking for a Boundary Pusher, Organized & Extremely detail oriented

  and a Passionate person as an

  ACCOUNT MANAGER

  , a profile that provides access to market-leading technology such as

  Data Science, Customer Experience Technologies with high earning potential.

• Account Manager will

  spearhead relationship and engagement with major reference-able clients

  who are transforming digitally, who are creating world class experience in India making major investments and transforming the way Business works.
• Ideal candidate

  should be interested in making the organization more productive, efficient, and most importantly customer-centric

  .
• Account Manager

  main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account

  . They also possess

  excellent planning and leadership abilities

  to work with delivery team and all account stakeholders. The goal is to

  ensure the company's retention of clientele and facilitate further growth.

  AM will be the

  lead point of contact for portfolio clients

  and will

  serve as the ultimate company representative.

• The candidate will

  run the best of Account Management practices

  and also work with Senior Bank stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk, revenue growth & new solution creation.

Key Responsibilities:

• Prepare long-term and short-term goals and account objectives to

  run with the Account Management practice for Strategic Accounts

  .

• Build trust and long-term relationships

  with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To

  ensure strong knowledge of clientele by mapping, interacting

  at various levels and various departments with superior customer service skills.
• To

  run with various strategic initiatives in parallel

  , be

  organized

  and

  able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers

  . Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.

• Present trend to client

  and internal management stakeholders for sales, revenue, pipeline and other important initiatives.

  Present reports

  on account progress, quotas, and goals to senior leadership and stakeholders.

• Keep apprised of latest concepts

  to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

• Creating 3-5 years contract

  with rate negotiations,

  moving the annual contracts to long term contracts.

• Customer satisfaction index (CSI) to be maintained as always green

  , intervention and driving any course corrections to ensure the CSI index is green