HSE Compliance:
Understand and follow the company's Health, Safety & Environment policies without deviation.
Enquiry Management:
Record all enquiries received via E-mail, Post, Portal, or Phone from distributors or field teams in the MSS Portal.
RFQ Response:
Respond to clarifications on Request For Quote (RFQ) and trigger action to the respective field team representative.
Quotation Management:
Quote for standard items within 1 working day; non-standard items (forward to costing team) within 3 working days. Submit offers for sample or budgetary enquiries within 7 working days.
Distributor Coordination:
Forward standard enquiries to regional distributors and ensure effective follow-up and order placement.
Follow-Up & Tracking:
Follow up bi-weekly with customers for offers, update triggers with the field team, and maintain RFQ status in the register daily.
RFQ Closure:
Ensure all RFQs are closed with proper justification for lost orders; highlight dormant RFQs and close appropriately.
Order Processing:
Book orders in M3, review triggers daily, and take necessary action to close them.
Contract Review:
Check commercial terms before registering purchase orders and highlight anomalies.
Customer Management:
Collect customer credentials, create new customer codes in M3, and coordinate drawing approvals with the engineering department.
Order Acknowledgement & Lead Time:
Issue order acknowledgements to distributors and verify PCDs, negotiating lead times if required.
Payment Coordination:
Communicate with distributors regarding overdue or advance payments.
Customer Complaints:
Register customer complaints with proper First Information Reports in MSS.
Documentation:
Ensure proper documentation and record-keeping as per ISO requirements for the Sales Department.
Tools:
Utilize Excel for reporting and maintaining records.

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