Store Manager

Job Title: Retail Jewellery Store Manager

Location: Surat
Department: Retail Operations
Reports To: Area Manager / Regional Manager

Job Summary:

The Retail Jewellery Store Manager is responsible for overseeing the daily operations of the jewellery store, achieving sales targets, managing staff, ensuring excellent customer service, and maintaining store standards. This role plays a key part in driving profitability and enhancing the customer experience.

Key Responsibilities:

• Manage overall store operations and team performance.
• Drive sales and achieve monthly and annual targets.
• Lead, train, and motivate the sales team to deliver exceptional customer service.
• Ensure visual merchandising and product displays are up to brand standards.
• Maintain inventory accuracy, stock levels, and handle high-value merchandise securely.
• Handle customer queries, complaints, and after-sales service professionally.
• Monitor staff attendance, discipline, and ensure grooming & behaviour standards.
• Implement marketing campaigns and promotional activities at the store level.
• Coordinate with head office on stock replenishment, HR, and compliance matters.
• Maintain all records related to billing, cash handling, and daily reporting.

Key Skills & Qualifications:

• Graduate in any discipline; diploma in Retail Management or Jewellery preferred.
• 4–6 years of experience in retail sales, with at least 1–2 years in a managerial role (preferably in jewellery/luxury retail).
• Strong leadership, communication, and team management skills.
• Excellent customer service and selling skills.
• Knowledge of gold, diamonds, gemstones, and hallmarking is an advantage.
• Proficiency in billing software/POS systems.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person