Store Manager

Key Roles and Responsibilities

• Sales Ownership & Customer Conversion
• Drive walk-in to sales conversion, maintain high AOV and UPT.
• Ensure consultative selling with complete product knowledge.
• Lead Management
• Track and close all incoming leads effectively through the CRM tool.
• Ensure timely follow-ups, accurate lead tagging, and proper closure remarks.
• Audit & Compliance Readiness
• Ensure the store is always audit-ready by maintaining SOPs, hygiene, VM standards, and

documentation.

• Take full accountability for passing internal surprise audits on store health, process

adherence, and compliance.

• Customer Experience & Escalation Handling
• Deliver best-in-class in-store experience aligned with SleepyCats brand promise.
• Proactively liaise with the Customer Experience (CE) Team for quick resolution of

escalations and post-purchase queries.

• Online Reputation & GBP Health
• Monitor and respond to all Google Business Profile (GBP) reviews.
• Actively encourage satisfied customers to leave positive feedback and improve store’s

digital presence.

• Maintenance & Upkeep
• Ensure zero open store maintenance issues by coordinating with the admin/vendor

teams for quick resolution.

• Maintain an impeccable store ambience at all times.

Basic Requirements

• Minimum 4 years of work experience in premium or lifestyle retail, with at least 2 years in a

team leadership role.

• Proficient in MS Office tools (Excel, Word, PowerPoint) and comfortable working with CRM

platforms.

• Strong communication skills and experience in managing customer-facing teams.
• Open to travel for customer consultations or new store setups, as required.